Sr. Manager, Customer Excellence and Logistics

Position

Sr. Manager, Customer Excellence and Logistics

Location:

Stamford, CT, United States

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting‑edge technologies, you’ll have countless opportunities to explore new paths and grow. This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.

• Create process and policy documentation in accordance with global guidelines and local strategic objectives
• Lead cross‑functional collaboration to ensure customer‑centric process design and execution, aligning with broader supply chain and commercial goals
• Serve as a subject matter expert in customer excellence and logistics, providing strategic input during system enhancements or business transformations
• Create and conduct training material for all key business processes for the Customer Excellence and Logistics organization
• Perform process reviews to identify and help implement continuous improvement exercises
• Act as part of the local project council to help establish appropriate priority levels for work within constraints and lead continuous improvement initiatives
• Develop Customer Excellence & Logistics team members’ analytical skills, both qualitative and quantitative, to strengthen results and bench talent
• Integrate several reporting tools (SAP and external tools) into comprehensive dashboard reports for management attention and guidance
• Develop process documentation to support implementing surplus reporting functions within our shared service center

• Bachelor’s degree required
• 5 or more years related supply chain experience, preferably in a consumer products or manufacturing organization
• Demonstrated leadership skills
• Project management, Six Sigma, or other related skills
• Knowledge of supply chain/logistics in a consumer products or related industry preferred
• Excellent written and verbal communication
• Strong organization, planning, problem‑solving, and analytical skills
• Highly motivated, enthusiastic, energetic, capable of working in a fast‑paced environment
• Excellent interpersonal and strong customer focus skills with the ability to build effective working relationships across functional areas

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work‑Life Balance: paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy/sell program
• Financial: 401(k) matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12‑week gender‑neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships

Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

Salary range: $ to $. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location.

Eligibility:
This posting is intended to comply with all applicable state and local pay transparency laws. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.