Chief Operating Officer

The Chief Operating Officer (COO) plays a pivotal role in translating strategy into execution, scaling operations, and ensuring cross-functional alignment. As the CEO’s right hand, the COO leads with speed, accountability, and precision—building the organizational muscle needed to grow efficiently and sustainably. This role is ideal for a builder-operator who thrives in high-growth SaaS environments and understands how to scale people, systems, and customer experience without losing agility or quality.

• Thinks like a builder/operator, not just a process manager
• Obsessed with speed, scalability, and execution
• Balances structure vs. flexibility based on growth phase
• Combines data-informed decisions with action bias
• Capable of attracting and retaining top-tier talent in high-velocity environments

Operational Leadership & Execution

• Translate strategic goals into operational plans and drive execution across departments (Sales, CS, Support, Product Ops, etc.)
• Build and refine systems and processes that support rapid, sustainable growth
• Establish company-wide KPIs, OKRs, dashboards, and business cadence (e.g., QBRs, leadership reviews)
  Customer Lifecycle Ownership (Post-Sales)
• Oversee onboarding, implementation, customer training, and support
• Reduce churn, improve product adoption, and accelerate time-to-value
• Build scalable customer education and enablement programs
• Leverage automation and AI (chat, voice, CRM triggers) to deliver efficient but personalized support

• Lead or support M&A diligence and post-deal integration
• Represent the company in strategic conversations with partners or investors
• Take ownership of internal initiatives to free up CEO capacity

• Ensure tight coordination between Sales, Marketing, Product, Finance, and Customer Experience
• Optimize post-sales handoffs to improve retention, expansion, and NRR
• Establish feedback loops from customer-facing teams to product/engineering

• Lead initiatives like pricing strategy, market expansion, and packaging optimization
• Own complex, cross-functional projects that drive strategic advantage

• Build high-performing org structures across post-sales, Rev Ops, and support
• Drive performance management, cultural alignment, and operational excellence
• Design scalable processes that avoid chaos during hypergrowth

• Align Sales, CS, and Marketing with unified systems and process discipline
• Lead Rev Ops or oversee it directly in absence of a VP/Director
• Ensure integration and optimization of tools (CRM, billing, CPQ, etc.)

• 10+ years of senior leadership experience in SaaS or B2B tech, ideally with ownership of Customer Experience, Support, or COO-level responsibilities
• Proven success scaling post-sales orgs that deliver high NRR and exceptional customer outcomes
• Deep understanding of onboarding, enablement, training, and churn reduction
• Experience implementing AI and automation to scale support and CX
• Highly organized, outcome-oriented, and trusted in executive settings

• Customers onboard faster, stay longer, and become advocates
• Post-sales operations scale smoothly without compromising experience
• Internal and external training programs are repeatable, structured, and effective
• The CEO is empowered to focus on growth and strategy while execution runs seamlessly

Please email resumes to:

• Competitive Wage (based on experience and/or knowledge)
• 401k
• Paid Time Off, Holiday Pay and Bereavement Pay