Director of Residences

Private Investment Office | Northeast (Onsite)

A highly experienced Director of Residences is sought to oversee a growing portfolio of high-value residential properties for a private investment and family enterprise. This is a hands‑on, senior‑level role suited for someone who thrives in complex, fast‑moving environments and brings deep experience managing multiple residences, staff, vendors, and large‑scale projects simultaneously.

The residential portfolio spans several domestic and seasonal locations, some of which are newly acquired or in various stages of renovation and development. As such, this role will play a critical part in guiding properties from active construction through stabilization and long‑term operation over the coming years.

The Director of Residences will be based out of the central office and will act as the operational hub between ownership, on‑site teams, and external partners. This position requires frequent travel, a proactive mindset, and comfort operating with a high level of autonomy and discretion.

This is a demanding role with an always‑on mentality; flexibility, sound judgment, and a service‑oriented approach are essential. Typical work hours average 50–60 per week
, with availability as needed based on property or ownership requirements. The position reports directly to the principals and will begin as soon as the right fit is identified.

• Serve as the primary operational lead across a multi‑property residential portfolio, ensuring each location meets exceptional standards of care, readiness, and functionality
• Oversee properties at varying lifecycle stages, including construction, renovation, and fully operational residences
• Recruit, onboard, and manage household and property staff as needed, including scheduling, compensation oversight, and performance management
• Establish and maintain strong relationships with vendors, contractors, and service providers; negotiate contracts and manage ongoing engagements
• Act as a trusted representative of ownership, clearly communicating preferences, expectations, and priorities to internal and external stakeholders
• Make informed operational decisions on behalf of the principals when authorized, ranging from day‑to‑day matters to major maintenance and renovation approvals
• Ensure all properties are meticulously maintained, addressing routine maintenance, urgent issues, and emergencies with speed and professionalism
• Monitor operating expenses, manage budgets prudently, and identify cost‑saving opportunities without compromising quality or service
• Maintain detailed records across all properties, including invoices, expenses, vendor agreements, and documentation required for audits or tax preparation
• Ensure compliance with applicable local, state, and federal regulations, zoning requirements, and insurance coverage standards
• Build, document, and continuously refine household systems and procedures, creating clear operational playbooks that eliminate ambiguity
• Proactively communicate status updates to ownership, anticipating needs and reducing the operational burden on the principals
• Oversee staff scheduling and calendars to ensure seamless coverage across all locations

• Proven leadership and people‑management experience within private residences, estates, or multi‑property environments
• Prior experience supporting ultra‑high‑net‑worth individuals or families across multiple homes
• Exceptional discretion, professionalism, and emotional intelligence (confidentiality is non‑negotiable; NDA required)
• Strong communication skills with the ability to anticipate needs and operate independently
• Highly organized with a strategic, analytical mindset and strong attention to detail
• Comfortable managing multiple complex projects simultaneously
• Tech‑savvy, with working knowledge of productivity tools and home operations or automation systems
• Solid understanding of property operations (e.g., HVAC, landscaping, general maintenance) paired with a hospitality‑forward approach
• Construction or renovation experience is a plus
• Ability to lift up to 50 lbs.
• Valid driver’s license with a clean driving record
• Collaborative leadership style with the ability to motivate and elevate staff performance