Senior Director, PL Operations

We are a fast-growing logistics and fulfillment organization providing end-to-end third-party logistics (3PL) solutions for e-commerce brands, retailers, and direct-to-consumer companies across the United States. Our company specializes in warehousing, inventory management, order fulfillment, and distribution services that allow businesses to scale efficiently without building their own logistics infrastructure. By combining modern technology, operational expertise, and strategically located fulfillment centers, we help clients streamline their supply chains and deliver exceptional customer experiences.

Our operations currently span multiple facilities across the country, supporting a diverse client base that relies on speed, accuracy, and operational excellence. As our business continues to grow rapidly, we are expanding our physical footprint, investing in new facilities, and strengthening our leadership team. This role represents a critical hire for the organization as we continue scaling our operational capabilities and building a world-class logistics network.

We are seeking an exceptional operations leader to oversee and elevate our national fulfillment and warehouse operations. This individual will be responsible for leading the performance, efficiency, and scalability of our current facilities while helping guide the strategic expansion of additional warehouse locations. The ideal candidate is not simply an operator—they are a builder, strategist, and mentor who can bring best-in-class logistics practices into a growing organization.

This role will be based in Connecticut and requires close proximity to our East Coast warehouse facility, where the majority of operational leadership will occur. The position will also require periodic travel to our West Coast warehouse in California to ensure alignment across locations and to support operational development. In addition, this leader will play a key role in planning, launching, and operationalizing a third warehouse as the company expands its national footprint.

We are specifically looking for someone who brings deep 3PL experience and who can introduce new systems, processes, and operational standards that will elevate the organization. The right candidate will be someone who can teach, mentor, and guide the executive team on operational excellence while building scalable processes that support significant growth.

• Lead and oversee day-to-day operations across the company’s fulfillment and warehouse facilities, ensuring efficiency, accuracy, and operational excellence at every location.
• Develop and implement scalable operational processes and best practices across all warehouses, improving performance in areas such as order fulfillment speed, inventory accuracy, shipping efficiency, and cost management.
• Serve as the primary operational leader at the Connecticut facility while maintaining oversight and operational alignment with the company’s California warehouse.
• Travel periodically to the California location to ensure consistency in processes, leadership development, and operational standards across both facilities.
• Play a key leadership role in planning and launching a third warehouse location, including operational design, staffing structure, process implementation, and performance metrics.
• Identify operational inefficiencies and implement improvements that increase productivity, reduce costs, and support higher fulfillment volumes.
• Build, mentor, and develop warehouse leadership teams, ensuring strong management capabilities and clear accountability at every location.
• Introduce modern 3PL operational frameworks, technologies, and systems that improve visibility, reporting, and operational control.
• Collaborate with executive leadership to develop long-term operational strategy aligned with company growth objectives.
• Establish and track KPIs across operations, including order accuracy, fulfillment speed, labor efficiency, inventory integrity, and customer satisfaction.
• Partner with sales, client services, and technology teams to ensure operational capabilities align with client needs and service commitments.
• Ensure compliance…