Manager, Administrative Technology & Operations

The Manager, Administrative Technology & Operations owns the two processes that turn won work into serviced, billed work — Job Won to Ready-to-Execute, and Work Performed to Billed — and leads the team that runs them. This position serves as the single accountable partner to the branch and area managers for contracts, job setup, and billing readiness across all locations.

In addition to operational ownership, this role owns technology strategy, business continuity and SOP development, innovation, and continuous/process improvement for the company. Eastern Land Management has invested in a strong platform base; this position is responsible for making sure those investments are fully utilized, that new tools are evaluated and adopted deliberately, and that process improvement is a standing discipline rather than a reactive effort.

The Manager, Administrative Technology & Operations owns the two processes that turn won work into serviced, billed work — Job Won to Ready-to-Execute, and Work Performed to Billed — and leads the team that runs them. This position serves as the single accountable partner to the branch and area managers for contracts, job setup, and billing readiness across all locations.

In addition to operational ownership, this role owns technology strategy, business continuity and SOP development, innovation, and continuous/process improvement for the company. Eastern Land Management has invested in a strong platform base; this position is responsible for making sure those investments are fully utilized, that new tools are evaluated and adopted deliberately, and that process improvement is a standing discipline rather than a reactive effort.

• Lead a team of four to five that are responsible for contract administration, operational systems administration, work ticket management, and billing readiness.
• Establish performance standards, coach team members, and ensure cross-training is intentional so that no process depends on a single person.
• Develop and maintain documented procedures for the work the team performs.

• Manage the team responsible for administration of approximately 400 client contracts annually across all branches, including renewals, job changes, and subcontractor readiness.
• Manage the seasonal renewal cycle for both landscape and snow services, coordinating timing with branch leadership.
• Oversee job setup, route and operational systems support, operational inventory, and seasonal field readiness.

• Oversee work ticket closeout, invoice preparation and submission, and billing adjustments to ensure complete and accurate revenue capture.
• Oversee the month-end reconciliation of Aspire, the company’s operational software
• Maintain client master data, compliance documentation, and client portal and service channel administration.

• Establish and maintain a single intake path for branch requests, with published turnaround commitments that hold through peak season.
• Serve as the escalation point for administrative issues affecting field delivery.
• Ensure consistent operational support is provided to branch teams

• Own the technology roadmap for the platforms the company operates on, including sequencing, adoption planning, and utilization of existing systems.
• Evaluate, recommend, and lead implementation of new technology, including artificial intelligence tools, with defined scope and measurable objectives.
• Maintain data discipline in the system of record — templates, catalog alignment, and estimate accuracy — and lead organization and maintenance of shared company information and records.
• Manage vendor and implementation partner relationships for systems within scope.

• Maintain a standing improvement backlog with a defined intake, prioritization, and review cadence.
• Identify process, technology, and workflow improvements across administrative and field-facing operations, and lead implementation of approved initiatives.
• Measure results of improvement work and report outcomes to…