AVP, Surveillance and RCSA Program Assurance Lead

Reporting to the VP, Surveillance Program Office, this role is responsible for supporting the execution and ongoing adherence to Synchrony's enterprise Surveillance and RCSA assurance activities. This position will provide effective support and challenge across business processes through risk-based testing, issue identification, and partnership with process owners and key risk stakeholders across the organization. This role requires domain experience in risk management and testing, and the ability to independently assess control design and effectiveness to identify enhancements needed to sufficiently mitigate risks.

This role must be able to think critically and provide effective challenge to stakeholders related to their processes, risks, and controls and will help ensure consistent execution of Surveillance and RCSA assurance activities, maintain high-quality documentation and evidence, and support remediation and repeat-defect monitoring.

• Design and execute risk-based Surveillance testing to support detective monitoring of Surveillance activities across the organization.
• Perform independent quality assurance reviews of testing work, work papers, and supporting documentation evidence.
• Design and execute risk-based RCSA testing to support detective monitoring of RCSAs across the organization.
• Design and execute risk-based RCSA content effective challenge activities to validate completeness, accuracy, and consistency of RCSAs.
• Identify process defects and control gaps, including the identification of issues, and communicate results to key stakeholders.
• Facilitate discussions with process owners and surveillance leaders to clarify expectations, resolve questions, and confirm required updates.
• Identify recurring execution themes and recommend updates to standards, guidance, and training materials.
• Maintain complete, organized, and traceable work papers and supporting evidence.
• Support remediation validation and repeat-defect monitoring activities.
• Partner with Functional Governance, Issues Management, and Risk stakeholders as needed for escalated results.
• Track and report testing results, trends, and themes and prepare summary reporting for management, leadership and stakeholders.
• Monitor repeat issues and recurring control breakdowns to support sustainable resolution.
• Identify opportunities to streamline and improve assurance processes and reviews.
• Coach analyst(s) on quality assurance steps, documentation standards, and testing expectations.
• Perform other duties and/or special projects as assigned.
• Support the identification and implementation of solutions for enhancements to centralized tools, reporting, and technology to increase efficiency and effectiveness of Surveillance.

• Design and execute risk-based Surveillance testing to support detective monitoring of Surveillance activities across the organization.
• Perform independent quality assurance reviews of testing work, work papers, and supporting documentation evidence.
• Design and execute risk-based RCSA testing to support detective monitoring of RCSAs across the organization.
• Design and execute risk-based RCSA content effective challenge activities to validate completeness, accuracy, and consistency of RCSAs.
• Identify process defects and control gaps, including the identification of issues, and communicate results to key stakeholders.
• Facilitate discussions with process owners and surveillance leaders to clarify expectations, resolve questions, and confirm required updates.
• Identify recurring execution themes and recommend updates to standards, guidance, and training materials.
• Maintain complete, organized, and traceable work papers and supporting evidence.
• Support remediation validation and repeat-defect monitoring activities.
• Partner with Functional Governance, Issues Management, and Risk stakeholders as needed for escalated results.
• Track and report testing results, trends, and themes and prepare summary reporting for management, leadership and stakeholders.
• Monitor repeat issues and recurring control breakdowns to support sustainable resolution.
• Identify opportunities to streamline and improve assurance processes and reviews.
• Coach analyst(s) on quality assurance steps, documentation standards, and testing expectations.
• Perform other duties and/or special projects as assigned.
• Support the identification and implementation of solutions for enhancements to centralized tools, reporting, and technology to increase efficiency and effectiveness of…