Lead Sales Associate

Overview

Lead Store Associate – Curaleaf

Type of Work: Full-Time
Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.
Starting Hourly Pay Rate: $19.50/hr
Location: 814 E Main St, Stamford, CT 06902

About the Role:

As a Lead Store Associate, you ll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you ll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment.

• Lead by example to create a warm, welcoming environment where every guest feels valued; coach the team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding guests to enroll in our rewards program and capturing customer insights to improve future experiences.
• Support the team in resolving customer concerns with empathy and professionalism, turning challenges into opportunities to build trust.
• Promote a respectful, inclusive, and collaborative workplace that supports great customer experiences and smooth checkout operations.
• Execute opening and closing duties, including daily huddles and cash reconciliation; verify IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing, order fulfillment, inventory counts, and overnight audits as needed.
• Maintain a clean, organized, and guest-ready store environment; uphold SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling; reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.
• Delegate tasks effectively and act as the go-to leader in the absence of store management; support conflict resolution and promote a positive workplace culture.

• Guide and support store associates in daily operations; lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions; provide real-time coaching and feedback to drive team performance.
• Delegate tasks and take on additional duties; adapt quickly in a fast-paced environment.

• Must be 21 years of age or older.
• High School Diploma or GED.
• Minimum 1 year of experience in a customer-facing or sales environment.
• Minimum 1 year of experience using POS systems and cash handling.
• Minimum 6 months of leadership experience in a retail environment.
• Minimum 6 months of hands-on experience in retail store operations, including opening/closing procedures and cash drawer reconciliation.
• Curaleaf team members need a minimum of 6 months of experience as a Store Associate with proven performance.
• Strong leadership and team-building skills with ability to coach and motivate others.
• Familiarity with retail SOPs, safety protocols, and loss prevention practices.
• Attention to detail in cash handling and inventory management; excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting.
• Flexible schedule, including evenings, weekends, holidays, and occasional overnights; multi-tasking and ability to pivot between tasks.
• Comfortable using technology and learning new tools to support operations and customer interactions; strong time management and organizational skills.
• Strong de-escalation skills and the ability to redirect upset customers toward positive experiences.
• Basic proficiency in mathematics and computer applications; solution-driven mindset when dealing with upset customers.
• Ability to work across all store stations as needed by business demands.

• Knowledge of inventory management, restocking, order fulfillment, and daily inventory counts.
• Exp…