Sales Specialist - Residential Leasing

Overview

We are seeking a high-performing Residential Leasing Sales Specialist whose primary responsibility is turning apartment inquiries into signed leases. Your focus is entirely on prospect engagement, relationship building, and closing - guiding prospects from first contact through decision with urgency, professionalism, and a service-driven approach that creates confidence to commit.

• Own the prospect relationship journey from initial inquiry through signed lease
• Consistently convert inbound leads into tours, and tours into applications and leases
• Actively guide prospects toward a decision — do not “wait and see”
• Overcome objections and position value against competing properties
• Maintain persistent and thoughtful follow-up until a clear yes or no outcome
• Create urgency while maintaining a consultative and professional tone

• Deliver a responsive, high-touch experience across phone, email, and virtual communication
• Understand each prospect’s needs and match them to the right apartment and lease term
• Build trust quickly and become the primary point of contact throughout the decision process
• Ensure every interaction moves the prospect closer to choosing the community
• Create a memorable experience that differentiates the property from competitors

• Maintain active pipeline awareness and prioritize highest probability prospects
• Meet response time standards and daily outreach expectations
• Document and note interactions clearly within the CRM (Yardi) for team visibility
• Partner with operations team to schedule property tours, and smoothly transition signed leases into move-ins

• 2–5+ years in sales, hospitality, or customer-facing roles
• Demonstrated closing ability (not just customer service)
• Strong verbal communication and persuasion skills
• Comfortable handling objections and asking for commitment
• Highly motivated by goals, performance metrics, and accountability
• CRM experience preferred (Yardi or similar Residential Software)