Senior Director, Digital Sales - Residential Products

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you passionate about shaping the future of how customers connect with internet and TV services online? As a Senior Director, Digital Sales Residential Products at Spectrum, you’ll spearhead residential eCommerce sales strategy, execution, and outcomes on , overseeing the complete sales journey and a dynamic team dedicated to driving measurable results. Your leadership will directly influence the growth and success of Spectrum’s digital sales channels.

• Direct all aspects of residential eCommerce sales performance for internet and TV on , including revenue generation, conversion and bundling strategies
• Oversee the digital sales profit and loss, including forecasting, budgeting and long‑term planning to ensure commercial targets are achieved
• Lead and align cross‑functional teams—residential sales leaders, product managers, and external partners—toward common sales and delivery goals
• Optimize the end‑to‑end online purchase experience, from product discovery to post‑purchase engagement, ensuring seamless customer journeys and increased sales
• Define and enhance bundle strategies, offer design, packaging and promotional efforts to maximize revenue and customer value
• Direct Product Manager priorities to ensure Agile delivery accelerates speed, conversion, and monetization
• Utilize AI and advanced analytics to improve targeting, personalization, conversion efficiency and deliver actionable insights for executive decision‑making

• Office environment (four days onsite/one day remote)

• Bachelor’s degree or equivalent

• 8+ years of leadership experience in eCommerce, digital sales, or customer‑facing product organizations, with responsibility for strategy and outcomes.
• 7+ years of proven product leadership experience delivering customer‑centric digital experiences at scale in complex environments.
• 5+ years of demonstrated ability to lead senior, cross‑functional teams with direct accountability for performance, execution, and results.
• 5+ years of experience leveraging reporting, analytics, and data to inform product, technology, UX, and business stakeholders.
• 7+ years of experience with customer‑facing products or services
• Telecommunications or similarly scaled, regulated industry experience preferred.

• Proven leadership in consumer digital sales with direct revenue accountability
• Demonstrated ownership and management of consumer digital P&L
• Ability to lead senior teams in a sales‑focused, performance‑driven environment
• Experience managing Product Managers and aligning Agile delivery to commercial goals
• Strong financial acumen and expertise in forecasting and executive communication
• Practical application of AI and advanced analytics for sales optimization or planning
• Skilled in optimizing high‑volume residential digital acquisition funnels to improve conversion and reduce friction
• Experience in digital merchandising, offer presentation, and checkout optimization for subscription‑based residential services
• Demonstrated ability to lead experimentation programs and convert learnings to commercial growth
• Knowledge of pricing, promotions, bundling strategy, and measurement
• Understanding of residential internet and video/streaming purchase journeys

• Master’s degree or MBA

• Experience with large‑scale eCommerce or subscription‑based sales businesses
• Experience scaling residential internet or TV/streaming sales in a digital‑first environment
• Experience optimizing bundles and packaging strategies to drive revenue, attach rates, and retention
• Experience applying AI for forecasting, personalization, or conversion improvements
• Experience in broadband, video, streaming, or subscription‑based consumer services
• Experience improving bundle take rates through offer design, journey optimization, and personalization

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.