Director Channel Partnerships & Strategic Alliances

Director Channel Partnerships & Strategic Alliances

Stamford, Connecticut, United States

Touch Care is a healthcare advocacy and benefits-navigation company providing personalized support that helps employees and their families understand and use their benefits while reducing the burden on HR teams. We are carrier- and platform-agnostic and partner across the benefits ecosystem.

Touch Care is looking for a strategic, entrepreneurial Director, Growth & Strategic Partnerships to build and lead a scalable growth engine that spans partnerships, market expansion, and revenue diversification.

This role goes beyond managing individual partner relationships — it owns Touch Care's broader growth strategy, using partnerships as a primary (but not exclusive) lever alongside new market entry, channel diversification, and cross-functional growth initiatives that expand Touch Care's reach and create measurable value for employers, members, brokers, carriers, health plans, and strategic partners.

The ideal candidate thinks like a growth operator first and a partnerships expert second: someone who can identify the highest-leverage paths to growth, build the partnerships and channels to support them, and knows that signing the right partnership is only the beginning — activation, enablement, and continuous optimization are what create long-term value.

• Own Touch Care's overall growth strategy, setting priorities across partnerships, channel expansion, and new market opportunities, aligned with revenue goals, customer needs, and operating capabilities.
• Identify and evaluate new growth levers beyond traditional partnerships — including co-marketing, embedded/white-label models, adjacent market entry, and product-led growth opportunities — and build the business case for pursuing them.
• Set and track growth OKRs, translating strategy into measurable targets for partner-sourced pipeline, revenue contribution, market expansion, and retention.
• Continuously test, measure, and iterate on growth channels, doubling down on what works and sun setting what doesn't.

Partnerships as a Growth Engine

• Identify, prioritize, and build relationships with benefits brokers and consultants, carriers, health plans, TPAs, ASOs, PEOs, benefits technology platforms, and complementary healthcare partners.
• Own the full partner lifecycle: prospecting, business-case development, negotiation, contracting, onboarding, enablement, joint go-to-market planning, performance management, renewal, and expansion.
• Build carrier and health-plan partnership opportunities, including referral relationships, preferred-vendor programs, joint strategic-client solutions, co-sell motions, and co-branded offerings.
• Position Touch Care as a complementary advocacy and benefits-navigation partner that enhances member experience and engagement without duplicating core carrier functions.

Enablement & Cross-Functional Leadership

• Create compelling growth and partner value propositions, commercial models, joint business plans, and account-mapping strategies.
• Design a high-touch partner and channel experience, including onboarding, training, sales enablement, communications, and executive business reviews.
• Partner closely with Sales, Marketing, Client Success, Implementation, Product, Operations, Legal, and Security to ensure successful launches, coordinated go-to-market execution, and strong outcomes across every growth channel.

Operations & Reporting

• Establish scalable processes for referrals, pipeline attribution, deal registration, lead routing, handoffs, partner communications, and reporting.
• Build and manage dashboards/scorecards tracking growth performance: partner engagement, activated partners, pipeline, revenue, conversion, customer adoption, retention, and satisfaction across all growth initiatives.
• Use performance data and market feedback to identify which growth motions and partnerships deliver the greatest value, and where Touch Care should invest next.

• 7+ years of experience in growth, channel partnerships, strategic alliances, business development, indirect sales, broker distribution, or partner growth — ideally…