Director of Sales

Position Summary

This position is responsible for directing the business operations of the convention & expo sales department. This is both a leadership and sales role. This position is responsible to both oversee the purpose, processes and structure of the sales department, focusing on revenue optimization, while effectively soliciting all accounts within the assigned market segments and or geographic region to drive group or expo related sales and Food and Beverage revenue.

• Captures large group business and/or consumer shows from assigned market segments and or geographic territory
• Supports the sales process and team
• Initiates and monitors assigned leads
• Maintains and participates in active sales solicitation program
• Oversees the production of all top accounts
• Evaluates trends within assigned markets
• Responsible for meet and greets, entertainment and site inspections with in-house customers
• Participates in key industry organization events, client events and attends assigned trade shows
• Assists with the training of sales personnel
• Reviews contracts and reports to ensure adherence to department budget
• Strives to surpass revenue expectations of sales goals
• Supervises the daily activities of employees, provides performance feedback and enforces policies and procedures
• Manages an annual operation budget for their respective cost center to a specific variance threshold
• Establishes goals and objectives for area of responsibility that are in alignment with department, division and corporate strategic objectives and develops action plans to attain them
• Facilitates the creation and measurement of performance metrics to objectively measure the performance of area of responsibility
• Evaluates area of responsibility for continuous improvement opportunities and develops plans to implement process improvements
• Ensures that functional areas under their direct control are staffed and trained appropriately to meet department and business needs
• Ensures proper manual or automated controls are in place to safeguard information and financial assets
• Works with other operational departments to ensure that plans and procedures are effectively organized and communicated throughout the company
• Coordinates the appropriate internal and external teams to achieve assigned goals and objectives
• Conducts staff meetings on a regular basis
• Acts as a guest liaison and resolves guest issues
• Maintains a visible role in the industry organizations, at trade shows, client events, site visits and sales calls
• Requests feedback from guests prior to departure to ensure the highest standards are being met and how we can exceed their expectations
• Oversees all hiring, training, scheduling, evaluating and counseling of the Convention Sales staff
• Monitors the condition and care of the Convention Center and all related equipment

• Keeps abreast of developments in the convention sales industry to maintain a competitive share
• Communicates information to the staff in a positive and effective manner
• Maintains a high level of morale amongst all team members
• Adheres to all policies and procedures and is a Mohegan Sun Ambassador
• Works within the boundaries of the position
• Maintains confidentiality
• Believes in and adheres to our core values and service standards
• Actively promotes the Spirit of Aquai
• Maintains visibility on the casino floor to all operating areas

• Bachelors’ Degree in Business Administration, Hospitality, Marketing or a related field
• Five years of experience in hotel group sales in either a sales or leadership role, including 3 years in a convention property with no less than 500 rooms and experience booking groups of 200 or more guestrooms on peak nights…