Physical Security Intelligence Operations Analyst

Role Summary/Purpose

The Physical Security Intelligence Operations Analyst(s) will provide a critical support function as a member of the Joint Security Operations Center (JSOC) team in ensuring the safety and security of Synchrony personnel and assets. Analysts will work closely with members of the Crisis Management, Security Investigations, Security Intelligence, Executive Protection, Facilities, Human Resource, and Fraud Teams.

This is a Hybrid Role, which will require spending 2-3 days per week onsite.

• Collect and research intelligence from a wide range of sources, including open-source intelligence (OSINT), social media, internal databases, dark web monitoring, proprietary fraud platforms, law enforcement reports, and vendor threat feeds.
• Utilize multiple data sources (e.g., Fraud query-based tools, Neo4j, Lexis, Aperio) to acquire data and reports for analysis and investigative leads.
• Serve as the main point of contact for the intake and escalation of all physical security and crisis management issues.
• Support threat intelligence collection and triage internal systems to detect fraud.
• Provide enhanced security monitoring, analyze collected data, audit findings and security procedures, and provide briefings to Synchrony’s security management team for appropriate response.
• Monitor a variety of crisis, threat intelligence, and fraud detection tools to assess impacts to the business and disseminate information rapidly to leaders for further action and response.
• Provide effective and efficient processing of all information relevant to the security operations business.
• Track and log all security events in the security incident management system.
• Generate and provide access control reports to different departments throughout Synchrony for auditing and investigations.
• Monitor and manage the physical security request management system.
• Monitor all Synchrony Data Center physical security operations.
• Provide physical security support for Investigative teams, Crisis Management events, Intelligence team taskings related to threats against Synchrony assets and personnel.
• Leverage Human Resource investigations.
• Coordinate guard responses to events via the contract guard manager.
• Coordinate maintenance repair requests on security technology.
• Prepare and disseminate metric reports on physical security and crisis management data.
• Conduct quality assurance and reviews of security technology and procedures.
• Audit access control operator actions involving cardholder access, technology controls, alarm activity, and acknowledgements.
• Monitor media and weather-related events for incidents potentially impacting Synchrony and act as point of contact for crisis management and security incidents, activating teams as appropriate.
• Document and maintain JSOC and guard procedures.
• Provide remote oversight of employee travel to ensure safety and protection of Synchrony personnel.
• Obtain weekly travel information for Synchrony leadership personnel to support Security Crisis Management on executive protection.
• Maintain and publish Security Crisis Management content on an internal company‑wide webpage to educate employees with helpful tips, security awareness, and travel security.
• Conduct investigative research related to fraud, targeted threats, insider risk, and other physical security concerns; gather relevant information supporting senior analyst investigations.
• Perform preliminary data analysis to identify patterns, emerging risks, indicator correlations, and anomalies associated with physical security and fraud threats.
• Assist in compiling and drafting intelligence reports, threat briefings, and risk assessments.
• Support fraud special investigations and executive protection teams by providing context and background intelligence related to potential or identified threat actors.
• Collaborate closely with cross‑functional teams, including Fraud Investigations, Executive Protection, Physical Security Leadership, and the JSOC.
• Maintain accurate records of intelligence activities, research findings, and case documentation in designated systems.
• Contribute to refining intelligence processes and tools by recommending…