Installation Training Specialist – Monogram Center of Excellence

* Manage all installation training activities at the Monogram Installation Center of Excellence located within the CoCreate facility.
* Lead instructor-led classroom sessions and hands-on installation training for third-party installers and key customer installation teams.
* Design, develop, and deliver technical installation training programs, including curriculum, digital content, and printed instructional materials.
* Ensure training content reflects current installation standards, serviceability requirements, and new product introductions (NPI).
* Apply adult learning principles to maximize engagement, comprehension, and retention during live training sessions.
* Conduct practical assessments and certification testing to validate installer competency; manage certification and recertification processes.
* Maintain accurate records of training participation, certification status, and completion metrics.
* Continuously evaluate and refine training programs based on participant feedback, field insights, and performance outcomes.
* Partner with Installation Support Specialists and cross-functional teams to align training with real-world field challenges.
* Provide structured feedback and insights to the Sr. National Installation Manager to support continuous improvement and field readiness.
* Coordinate all logistical aspects of installer training events, including travel, hotel accommodations, and meals, in partnership with approved vendors and third-party contractors.
* Serve as the primary point of contact for training logistics to ensure a seamless, professional participant experience.
* Ensure all travel and lodging arrangements comply with company policies, budget guidelines, and training schedules.
* Ensure all training activities comply with safety standards, appliance handling requirements, and ergonomic best practices.
* Model and enforce safe installation techniques to reduce installer injury, property damage, and product risk.
* Reinforce proper appliance handling during all hands-on training sessions.
* Serve as the installation subject matter expert for the Monogram Installation Support phone line, email inbox, and support ticketing system.
* Provide timely, accurate, and professional technical support to dealers, consumers, designers, appliance servicers, factory service technicians, and internal sales teams.
* Leverage all available tools and resources to drive effective issue resolution.
* Support the Monogram field sales organization with installation expertise and guidance.
* Manage installation-related help desk communications via phone and email.
* Collaborate closely with internal product teams to create, review, and update Monogram installation specifications and guides.
* Review new and existing specifications for accuracy, clarity, and ease of installation.
* Provide timely feedback and failure-to-install insights to support root cause analysis, quality improvements, and SCR reduction initiatives.
* Bachelor’s degree or equivalent relevant work experience.
* Minimum of three years of experience in appliance service, installation, or technical training.
* Strong understanding of appliances, manufacturing environments, installation processes, and technical training.
* Proven self-starter with the ability to identify opportunities and drive improvements.
* Strong project leadership skills with the ability to collaborate across cross-functional teams.
* Excellent communication and presentation skills (verbal and written).
* Proficiency in Microsoft PowerPoint, Excel, and web-based applications.
* Ability to lead and manage multi-day (2-day) installer training courses, facilitate group participation, and manage practical assessments.
* Strong interpersonal skills with a customer-focused mindset.
* Willingness and ability to travel 45–60% domestically by car or airplane.
* Experience with appliance manufacturing, installation, and service operations.
* Prior experience delivering technical training or teaching adult learners.
* Knowledge of adult learning methodologies and hands-on training best practices.
* Bilingual communication skills (English and Spanish).
* Experience leading classroom instruction and managing hands-on training environments.
* Primary work location:
Monogram Installation Center of Excellence within the CoCreate facility in Stamford, CT.
* Standard office environment with hands-on training components.
* Ability to lift 70+ pounds to assist with moving appliances and training equipment.
* Occasional remote work may be approved; home internet must meet minimum performance requirements: + Download: >10 Mbps + Upload: >3 Mbps + Latency: