Installation Training Manager - Monogram

Installation Training Manager
- Monogram

The Installation Training Manager
- Monogram is responsible for leading the strategy, design, development, and continuous improvement of Monogram installation training programs that build installer capability across the enterprise. This role owns scalable training solutions, certification standards, field readiness resources, and continuous improvement processes that support safe, consistent, and high-quality installation execution for Monogram luxury appliances. This role requires independent program ownership, technical installation expertise, strong training development capability, and cross-functional collaboration.

The manager partners with Product, Engineering, Service, Installation Support, Sales, and field teams to translate product requirements, field insights, installer feedback, and service trends into actionable training programs that improve installer readiness, support New Product Introduction readiness, reduce installation risk, and strengthen the overall.

Installation Training Program Ownership & Development (50%)

• Lead the strategy, development, coordination, and continuous improvement of Monogram installation training programs to strengthen installer capability, field readiness, safety, and consistent installation quality across the enterprise.
• Own the installation training program roadmap, curriculum structure, certification framework, and continuous improvement strategy for Monogram installer capability.
• Lead the development of scalable training programs for third-party installers, key customer installer teams, internal stakeholders, field support teams, and strategic partners.
• Design, maintain, and improve digital, classroom, hands-on, and paper-based training materials that reflect current installation standards, product requirements, safety expectations, serviceability considerations, and customer experience objectives.
• Translate field performance data, installer feedback, customer input, service trends, and Installation Support insights into targeted training improvements and capability-building solutions.
• Identify installer capability gaps and develop training solutions that improve installer readiness, reduce field execution risk, and support consistent installation quality.
• Establish and manage certification and recertification standards that validate installer capability, reinforce safe installation practices, and align with Monogram installation expectations.
• Define and monitor key program metrics, including installer readiness, certification completion, training effectiveness, safety compliance, field quality trends, and business impact.
• Continuously evaluate and improve training content, learning tools, delivery models, hands-on exercises, and certification processes based on performance data, product changes, field feedback, and stakeholder input.
• Create structured feedback loops between training, Installation Support, Product, Engineering, Service, Sales, field leadership, and business stakeholders to support continuous improvement and enterprise installer capability development.

Training Delivery Oversight & Center Readiness

• Guide the effective delivery of classroom, hands-on, and live field training by ensuring training materials, facilitators, environments, tools, and standards are aligned to program objectives.
• Facilitate training sessions as needed for third-party installers, key customer installer teams, internal stakeholders, and strategic partners, with emphasis on technical accuracy, safety, and real-world installation applications.
• Ensure training programs reinforce safety standards, ergonomic best practices, proper appliance handling, product protection, and risk reduction for installers, customers, and the business.

Cross-Functional Partnership & NPI Readiness

• Partner with Product, Engineering, Service, Installation Support, Sales, and field leadership to ensure training programs align with business priorities, product requirements, field challenges, installation standards, and New Product Introduction readiness.
• Support New Product Introduction initiatives by defining installation training needs, developing launch readiness materials, and ensuring new product installation requirements are embedded into training programs.
• Provide installation training expertise and field-based feedback to support product readiness, serviceability, installation process improvements, and installer support strategies.
• Share recommendations with the Sr. National Installation Manager and cross-functional leaders regarding training priorities, capability gaps, NPI readiness, field quality trends, and opportunities to improve installation execution across the Monogram installer network.
• Oversee training program documentation, participation records, certification status, completion tracking, and reporting to support compliance, visibility, and leadership decision-making.
• Manage training event planning, vendor coordination, participant…