Telecommunications Attendant ; Trainee

Telecommunications Attendant I (Trainee)

Pay Rate: $25.00/hr (W2)

Employment Type:

Contract (Potential Temp-to-Hire) Duration: 07/20/2026 – 10/18/2026

Schedule:

Full-Time, 40 hours/week (24/7 Operation) Training

Schedule:

Monday – Friday, 5:00 AM – 5:00 PM (3-6 weeks) Work Schedule After Training:
Fixed shift between 5:00 AM – 11:30 PM (advance notice provided)

Location:

Stanford, CA Work Arrangement: 100% Onsite Job Code: 1500600

Tekberry is seeking customer-focused Telecommunications Attendants to serve as the primary point of contact for faculty, staff, students, patients, and visitors within a premier university and medical center environment.

In this role, you will answer, process, direct, and dispatch calls while providing exceptional customer service in a fast-paced, high-volume call center environment. This position supports both university and medical center operations, including critical after-hours communications and emergency dispatch support.

The ideal candidate will possess excellent communication skills, strong multitasking abilities, and prior call center experience, preferably within a healthcare or medical environment.

• Answer, process, and direct high-volume incoming calls professionally and efficiently
• Provide directory assistance and connect callers to appropriate departments, physicians, staff, students, or faculty members
• Establish conference calls and provide general telephone system support
• Support physician, patient, and staff communications utilizing on-call schedules and reference materials
• Dispatch medical emergency teams in response to emergency notifications including trauma, fire, disaster recovery, and police-related incidents
• Provide after-hours support coverage for university departments and medical center operations
• Utilize call center applications and communication systems to resolve inquiries on first contact whenever possible
• Maintain and update directory databases, reference materials, and internal reports
• Perform system diagnostics, searches, and administrative processing tasks
• Assist with training and mentoring coworkers as needed
• Participate in continuous process improvement and customer service enhancement initiatives
• Promote and maintain a culture of safety in all interactions

• High School Diploma or GED required
• Minimum of 4 years of call center or customer service experience
• Previous experience in a healthcare, medical center, or hospital environment strongly preferred
• Excellent verbal and written communication skills
• Strong telephone etiquette and customer service skills
• Ability to remain calm and professional while handling high-pressure situations
• Ability to multitask effectively while managing multiple systems and priorities
• Ability to work independently and collaboratively within a team environment
• Strong problem-solving and interpersonal skills
• Demonstrated typing speed of at least 35 words per minute
• Experience utilizing telephone systems, call center technologies, and related communication platforms
• Basic computer proficiency with keyboarding and data entry skills

• Experience working in a university, medical center, or healthcare call center environment
• Knowledge of medical terminology
• Experience with automated paging systems and dispatch procedures
• Experience supporting emergency communications or escalation procedures
• Familiarity with Stanford University, Stanford Medicine, or SLAC operations is a plus

• Minimum 4 years of call center experience
• Excellent communication and customer service skills
• Typing speed of 35+ words per minute
• Experience utilizing phone technology and multitasking in a fast-paced environment
• Medical or healthcare background strongly preferred

• 100% onsite position
• 24/7 operational environment
• Must be able to remain at the console for extended periods, including up to three hours at a time
• Frequent sitting, standing, telephone use, and computer work
• May be required to work overtime, weekends, holidays, or modified schedules based on business needs
• Must maintain reliable availability and flexibility for changing schedules

We need hard-working, reliable employees. If you're ready to provide exceptional customer service in a fast-paced communications environment, we want to hear from you!

Tekberry is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Tekberry is a certified Minority Business Enterprise (MBE) and Disadvantaged Business Enterprise (DBE).

By applying to this position, you agree to receive text message updates from Tekberry regarding your application status. Msg & data rates may apply. Reply STOP to opt out.