Associate Banker

Position Overview

Part‑time position, 20 hours per week. Bilingual in Spanish and English or Vietnamese and English is preferred. Ideal candidate is available to work Monday‑Friday 10 am‑3 pm and may work at multiple branches or through various channels. The role focuses on delivering exceptional service to BMO customers and prospects, identifying customer needs, providing advice on financial solutions, and collaborating within the branch to achieve business objectives.

• Collaborates with BMO partners to identify referral opportunities that grow the customer’s relationship with BMO beyond personal banking.
• Welcomes and guides customers through the branch lobby, offering advice on digital and self‑serve options to simplify banking with BMO.
• As a lobby leader, assists in client conversations about banking services to recommend alternative channels and provide personal banking and investment advice.
• Meets customer transaction‑based needs with seamless execution.
• Reviews customer profiles and engages customers in a needs‑based conversation to identify opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (inventory management, escalated service requests, customer application follow‑up, filing, opening and closing activities).
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs, integrating marketing promotions and programs into conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall customer experience.
• Contributes to business results and the overall experience delivered.
• May work at multiple branches or through various channels based on market needs; schedule may vary week‑to‑week.
• Follows through on risk and compliance processes and policies to safeguard customers’ assets, maintain privacy, and act in their best interest.
• Keeps current with the financial services marketplace, legal and regulatory environment, and upholds the highest ethical requirements.
• Maintains current knowledge of personal banking products, practices, trends, and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the bank’s assets in compliance with all regulatory, legal and ethical requirements.
• Completes complex and diverse tasks within given rules and limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.
• Takes measured risks while protecting the bank by applying the Risk Management Framework in the execution of the role, aligning to business strategy and adhering to policy documents, laws, and regulations.

• Typically between 1–2 years of relevant experience and/or certification in a related field or an equivalent combination of education and experience.
• Canada only:
  Registration to sell investment products completed or in progress (must be completed within 12 months) – as appropriate for the jurisdiction.
• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
• Some experience in consultative customer service or sales roles with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions for referrals to specialists.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.
• Focus on results and ability to thrive in a consultative sales and team‑based environment.
• Resourceful self‑starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including building rapport and connections with customers.
• Aptitude…