Collections and Credit Manager

Lead credit strategy. Protect cash flow. Strengthen financial performance.

Credit and Collections Manager Hourly / Salary Range: $90+CR&R Incorporated is seeking a Credit and Collections Manager to lead and optimize credit and collections operations across our multi-state, multi-entity organization. This role is responsible for managing customer credit risk, improving collections performance, reducing bad debt exposure, and strengthening cash flow. The Credit and Collections Manager partners closely with Finance, Sales, Operations, and external partners to ensure timely payment, effective credit controls, and operational excellence across high-volume B2B and B2C portfolios.

This is a critical leadership role supporting financial stability and enabling continued operational growth.

What You’ll DoLead high-volume credit and collections operations across B2B and B2C customer portfolios

Manage, coach, and develop credit and collections staff to drive performance and accountability

Establish, maintain, and enforce credit policies, limits, approval thresholds, and escalation protocols

Monitor receivables aging, delinquency trends, and collection effectiveness to prioritize workload and improve results

Implement strategies to reduce bad debt exposure, agency referrals, and write-offs Ensure compliance with company policies, internal controls, audit requirements, and applicable regulations

Partner with Sales, Operations, and Finance to resolve disputes and improve payment performance

Monitor outside collection agencies and legal partners to ensure effectiveness and appropriate recovery actions

Oversee tax roll processes and compliance with city and county jurisdiction requirements

Prepare and present monthly reports on receivables, collections performance, write-offs, and credit risk Maintain department KPIs, reporting metrics, and workflow efficiency standards

What We’re Looking For7+ years of progressive credit and collections experience

Prior supervisory experience managing credit and collections personnel

Strong financial analysis, reporting, and decision-making skills

Experience managing high-volume B2B and B2C receivables portfolios

Strong Excel and data analysis skills

Bachelor’s degree in Finance, Accounting, Business, or related field preferred

Preferred Qualifications Experience in waste services, utilities, logistics, or recurring service industries

ERP and large-scale billing system experience

Experience improving DSO, CEI, and overall collections performance metrics

Why Join CR&RStable, growing organization providing essential environmental services

Leadership role with direct impact on financial performance and operational success

Opportunity to build and optimize credit and collections programs at scale

Competitive compensation and comprehensive benefits

Long-term career growth within a multi-state organization#CRRMPAbout UsCR&R Incorporated is one of Southern California’s most innovative environmental recycling and collection companies, serving more than 3 million residents and over 25,000 businesses across CA, AZ, CO, NV, OR, UT, and WA. Our operations emphasize safety, reliability, environmental responsibility, and long-term sustainability.

Equal Employment Opportunity Statement

CR&R Incorporated is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.#CRRMP
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