Relationship Banker, Multi-Levels

• Build relationships with customers through face-to-face engagement and provide banking counsel
• Assess and attend to customers' banking needs
• Obtain and process customer and account information
• Educate clients on deposit and loan products and services
• Recommend financial solutions based on customers' goals and needs
• Originate and close consumer loans
• Open accounts and open and/or close the branch
• Build and foster client relationships through proactive outreach and follow-up
• Identify solutions for new and existing clients
• Maintain knowledge of consumer and business banking products and digital services
• Greet clients and process basic transactions
• Collaborate with branch team members and partners
• Open consumer and business accounts, complete service requests, and submit credit applications
• Educate clients on emerging and self-service digital products
• Leverage resources and technologies to optimize client experience and operational accuracy

• High school diploma or equivalent
• Relationship Banker 1:
  Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training
• Relationship Banker 2:
  Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training
• Senior Relationship Banker:
  Typically has five or more years of job-related, retail banking experience or a combination of experience and commensurate training
• National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
• Required NMLS registration process, including criminal background and credit check
• Ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Knowledge of applicable bank and branch policies, procedures and support systems
• Knowledge of retail banking products and services
• Customer service and interpersonal skills
• Experience with digital products and self-service technologies
• Ability to identify customer needs and make appropriate recommendations
• Ability to comply with U.S. Bank policies, procedures, Code of Ethics and Business Conduct, and workplace conduct and safety policies
• Applicants must be able to comply with applicable employment eligibility verification requirements

Demonstrates expertise in retail banking, including client relationship management, consumer loan origination, and knowledge of banking products and services. Proficient in utilizing digital products and self-service technologies to enhance customer experience and operational efficiency.

• Retail Banking Experience
• NMLS Registration
• Client Relationship Management
• Consumer Loan Origination
• Knowledge of Banking Products

• Consumer Loan Origination
• Account Opening
• Transaction Processing
• Customer Needs Assessment
• Financial Solution Recommendation
• Knowledge of Banking Policies
• Digital Product Education
• Service Request Completion
• Credit Application Submission
• Compliance with Banking Regulations

• Customer Service Skills
• Interpersonal Skills
• Effective Communication
• Proactive Outreach
• Relationship Building

• NMLS Registration

• Retail Banking
• Consumer Banking
• Branch Operations
• Banking Counsel
• Financial Solutions

• Self-Service Technologies
• Digital Banking Products