Lead Case Manager

Job Description

Every person deserves compassion, dignity, and the safety of a place to call home.

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non‑profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13+ facilities with 22+ micro‑communities scattered across Orange County, Los Angeles County and the Inland Empire.

The primary purpose of the CSS Housing Navigation is to provide services to members with chronic health and/or mental health conditions who have high health care needs and/or are experiencing homelessness. The Lead Housing Case Manager works directly with program participants and develops, arranges and coordinates treatment services. The Lead Housing Navigator works to improve the health of homeless individuals by assisting with the provision of stable housing, development of a comprehensive treatment plan and facilitating linkages to medical care, mental health care, alcohol/substance use treatment and other supportive services.

Once the individual has obtained permanent housing, the Lead Housing Navigator will assist the client in maintaining their housing. This position requires an ability to maintain strict confidentiality and handle information with tact and diplomacy.

The pay range for this position is $26.00 - $28.00 per hour, depending on experience.
The schedule for this role is Monday - Friday, 8:00am - 4:30pm.

• Lead Duties:
• Collaborate with Manager in providing solutions to barriers in staff and client care during team meetings.
• Collaborate with Manager to discuss team operations and program updates.
• Attend ICT meetings
• Train Housing Navigators and encourage teamwork, growth, efficiency, and effectiveness.
• Assist in training and providing resources to Housing Navigators.
• Work with Manager in determining strengths and weaknesses of the CalAIM policies, structures, and program.
• Track and oversee Housing Navigator productivity
• Coordinate one‑on‑one check‑ins with assigned Housing Navigators
• Learn quality assurance aspects such as chart audits
• Learn program / contract policies and procedures, particularly, regarding contract deliverables and strictures
• Have involvement in onboarding processes; being able to leverage housing expertise to optimize the hiring process
• Oversee Housing Navigator activity outside and inside of the office
• Have routine communication between Program Coordinators (RAs) and Housing Managers
• Housing Duties:
• Develop individualized treatment plans with measurable goals and objectives and assist participants in achieving clients' desired outcomes.
• Network and collaborate with housing providers, landlords and property managers to develop housing stock for program. Includes temporary and permanent housing alternatives.
• Act as an advocate for clients to ensure the maximum benefits and resources are obtained and maintained in order to ensure client's ability to become self‑sufficient
• Develop relationships with representatives within Illumination and in other agencies to support individuals in attaining services such as housing, mental health care, medical treatment, financial assistance, legal advocacy, etc.
• Work with Housing Navigators to develop housing goal plans and make referrals to appropriate resources (BH, SUC, etc)
• Conduct housing inspections to meet HUD Housing Habitability
• Seek out innovative housing solutions for client housing
• Attend relevant subcommittee and implementation meetings
• Coordinate, prepare and maintain required charting and documentation in a timely and thorough manner.
• Complete training and development opportunities as determined appropriate by the supervisor.
• Maintain client records according to HIPAA and adhere to all client confidentiality requirements and standards.
• Assist case managers and clients in housing applications, searches and connections
• Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.
• Models openness,…