Receptionist, Administrative​/Clerical

Overview

The receptionist is the first point of contact for clients and their pets. This role is essential to creating a welcoming, organized, and compassionate environment while supporting the veterinary team through administrative and client service duties. The receptionist ensures smooth daily operations by managing appointments, client communications, and front-desk responsibilities in a fast-paced animal hospital setting.

• Greet clients and pets warmly and professionally
• Answer incoming phone calls, emails, and texts; respond to inquiries and relay messages accurately
• Schedule, confirm, and manage appointments efficiently
• Check clients in and out, process payments, and maintain accurate records
• Maintain patient files and update medical information in the practice management system
• Communicate clearly with veterinarians, technicians, and kennel staff
• Handle client concerns with empathy and professionalism
• Maintain a clean, organized, and welcoming front-desk and lobby area
• Assist with basic administrative tasks such as filing, scanning, and inventory support
• Follow hospital policies, safety procedures, and confidentiality standards
• Handle payment information and follow up

• High school diploma or equivalent required
• Previous receptionist, customer service, or veterinary experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast-paced, emotional environment
• Proficiency with computers and scheduling or medical software
• Basic knowledge of veterinary terminology is a plus
• Compassionate, dependable, and detail-oriented

• Ability to sit, stand, and walk for extended periods
• Ability to lift and carry up to 40 lbs as needed
• Comfortable working around animals of various sizes and temperaments
• Ability to handle emotional situations involving sick or injured pets