Universal Banker

Position

Universal Banker

Starkville, MS

Monday‑Thursday 8:00‑5:00
Friday 8:00‑5:30

Provide excellent service to bank clients by conducting appropriate transactions within the New Accounts and Teller platforms. Meet the needs of clients through a hands‑on approach and facilitate referrals to other departments or employees when necessary.

The Citizens Bank serves the state of Mississippi through 26 branch offices and offers digital and mobile banking solutions. Our high‑tech, high‑touch approach provides full‑service banking with a level of service that only a community bank can deliver.

• Process all new account transactions.
• Assist clients in selecting various accounts and services.
• Cross‑sell the bank's products and services.
• Open, maintain, and close all account types.
• Ensure complete client understanding of rates and FDIC insurance for deposit accounts.
• Assist with questions or concerns regarding accounts, products, services, or transactions.
• Assist with additional services such as online banking, mobile banking, remote deposit capture, ATM, debit cards, and more.
• Perform traditional teller functions: accurately process checking and savings deposits, withdrawals, loan payments, cash advances, etc.
• Answer basic client inquiries regarding service charges and account histories while complying with disclosure requirements.
• Perform additional teller functions, including buying and selling currency as needed, balancing vault/drawer, maintaining currency logs and target cash.
• Stay informed of changes in bank services and procedures to meet client needs in a friendly, accurate, and fast manner.
• Open, maintain, and utilize a TCB account along with other deposit services (online banking, debit card, TCB app, phone teller, etc.) to better serve client questions on these products.
• Perform all job functions in compliance with banking laws and regulations.
• Perform other duties as required by supervisory personnel.

• 1–3 years experience as a Universal Banker, CSR/New Accounts, or a similar position.
• Exceptional verbal and written communication skills.
• Exceptional customer service skills/background.
• Knowledge and use of Microsoft Office and other PC applications.
• High School or GED equivalent.

VEVRAA Federal Contractor