Software Quality Engineering Delivery Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC’s Lending Technology organization, you will be based either in Pittsburgh, PA, Strongsville, OH, or Dallas, TX.

Seeking an experienced Software QEDM to lead the planning, coordination, and execution of quality assurance and testing initiatives across multiple strategic software delivery projects. The ideal candidate will combine a deep understanding of software quality practices with strong leadership and project delivery skills. The candidate will be responsible for managing QE teams aligning with development and product teams, ensuring quality gates are met and driving the delivery of high-quality software products on time and within scope.

• QE Leadership
  • Adhere to Quality Engineering strategies and best practices
  • Manage QE Leads and teams across projects to ensure consistent, high quality software delivery
  • Champion automation, continuous testing and shift-left testing methodologies
• Project & Delivery Management
  • Collaborate with cross-functional stakeholders (Product, Development, Dev-ops, etc.) to define test plans and delivery schedules.
  • Track QE deliverables, KPI’s and defect metrics, report progress to Executives and leaders
  • Identify and mitigate delivery risks related to quality and testing timelines.
  • Ensure the accuracy and completeness of testing documentation as part of Change Management processes, collaborating with QE and project teams to support successful implementation and compliance with the standards.
• Team & Resource Management
  • Hire, mentor and coach QE professionals to build high-performing, motivated teams
  • Allocate resources effectively across concurrent projects
  • Foster a culture of continuous improvement, learning, and innovation.
• Process optimization
  • Drive improvements in test automation frameworks, CI/CD integration, and release process (Test Artifact reviews)
  • Ensure compliance with internal QA standards and external regulatory requirements where applicable.
• Stakeholder Communication
  • Be the primary point of contact for quality engineering within delivery teams
  • Provide clear, concise communication to executives and stakeholders regarding testing outcomes, risks, and mitigation strategies.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Manages development projects, development teams and application support functions.
• Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
• Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Application Development, Business Management, Cloud…