IT Consultant

Position Overview

Provide desktop, systems, and technical support services for the College of Veterinary Medicine – Information Technology Services. The position supports faculty, staff, clinicians, students, classrooms, laboratories, and hospital operations by maintaining and troubleshooting computer systems, peripherals, audio/video technologies, and related IT infrastructure. Reports to the Director of Information Systems; requires occasional travel to remote CVM locations.

• Provide technical support and troubleshooting for desktop computers, laptops, printers, scanners, mobile devices, and related peripherals.
• Install, configure, maintain, and support Windows and Macintosh operating systems and associated application software.
• Support classroom, conference room, and laboratory instructional technologies including projectors, audio/video systems, presentation equipment, and distance learning technologies.
• Provide direct support for veterinary hospital clinical and administrative systems.
• Respond to help desk requests and technical incidents in a timely and professional manner.
• Diagnose and resolve hardware, software, networking, and connectivity issues for faculty, staff, clinicians, and students.
• Assist with user account administration, password management, device deployment, and inventory tracking.
• Coordinate with central ITS and third‑party vendors for escalation and resolution of advanced technical issues.
• Prepare, maintain, and update technical documentation, procedures, and end‑user instructions.
• Assist with technology upgrades, equipment replacements, and deployment of new systems and services.
• Participate in planning and implementation of technology solutions that improve operational efficiency and user experience.
• Provide technical support during special events, meetings, classroom activities, and after‑hours situations when necessary.
• Participate in periodic on‑call rotation and provide after‑hours support for critical systems and emergency technical issues.
• Support emergency response and recovery efforts for technology outages impacting clinical, instructional, or research operations.
• Travel to remote College of Veterinary Medicine sites to provide onsite technical support and maintenance.
• Maintain effective communication and positive working relationships with faculty, staff, students, clinicians, and ITS personnel.
• Demonstrate professionalism, dependability, initiative, and strong customer service skills.
• Perform related duties as assigned.

• Bachelor’s degree in Information Systems, Computer Science, Information Technology, or a related field.
• Relevant professional experience may be substituted for education.

• Experience providing desktop or technical support in a higher education, healthcare, or enterprise environment.
• Experience supporting Windows desktop environments and Microsoft 365 applications.
• Familiarity with Active Directory, endpoint management tools, and basic networking concepts.
• Experience supporting classroom technology and audio/video systems.
• Experience supporting mobile devices and printers in a distributed environment.
• Experience working in clinical, hospital, or laboratory technology environments preferred.

• Excellent interpersonal, oral, written, and customer service skills.
• Strong troubleshooting and problem‑solving abilities.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Ability to work independently and collaboratively as part of a team.
• Strong organizational skills and attention to detail.
• Ability to explain technical concepts to non‑technical users.
• Demonstrated commitment to providing high‑quality customer support.
• Ability to learn and adapt to new technologies and systems.
• Working knowledge of Windows and Macintosh operating systems.
• Basic understanding of networking principles and enterprise IT environments.
• Ability to diagnose and resolve hardware and software issues on computers and audio/video equipment.

• Work performed primarily in office, classroom, laboratory, and hospital environments.
• Position requires occasional…