Desktop Support Specialist

Position

Full-Time 12-Month

320100 - General Library

Main Campus - Starkville, MS

Delivers technical support and maintains library IT systems, equipment, and learning spaces while supporting inventory management and supervising student assistants.

• Provide Tier 1 technical support to library faculty and staff across the main library and four branch locations
• Facilitate meetings and events utilizing audio-visual equipment and online conferencing platforms, including Web Ex, Teams, and Zoom
• Maintain and support two electronic classrooms and more than ten technology-equipped presentation and conference rooms
• Oversee the maintenance and support of the Digital Media Center, including the mixed reality lab and makerspace
• Manage the library's desktop computing environment, including imaging computers using Microsoft Deployment Toolkit and deploying software via PDQ
• Provide support for library checkout equipment, including a fleet of 35+ laptops
• Serve as backup support for library servers in the absence of the Systems Administrator
• Assist the Property Control Manager in overseeing and tracking more than 1,000 university-inventoried assets
• Supervise student assistants within the Systems department
• Perform other duties as assigned.

B.S./B.A. degree in Computer Science, Information Technology, Engineering or related field

• Hands-on experience working with computers, software, peripherals, electronics, Windows operating systems, and MacOS.
• Experience working and troubleshooting in a Windows Active Directory environment.

• Knowledge of desktop computing environments, including imaging and software deployment tools (e.g., Microsoft Deployment Toolkit, PDQ)
• Strong technical troubleshooting and problem-solving skills
• Effective communication skills with the ability to support both technical and non-technical users

Job frequently requires standing, walking, talking, hearing, handling objects with hands, and lifting up to 25 pounds. Vision requirements:
Ability to see information in print and/or electronically.

Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law.