Service Desk Support Specialist

Mississippi State University is hiring a Service Desk Support Specialist I. The role involves providing comprehensive IT support and training to students, faculty, and staff within the academic environment, managing technical issues, and assisting with system configuration and compliance to university policies.

• Assists students, faculty, and staff with IT support and training focused on the academic environment.
• Manages IT problem resolution, including ticket monitoring and communication with clients and management.
• Installs and troubleshoots Windows and Macintosh operating systems.
• Provides training and operational assistance on various university IT systems.
• Supports Service Desk core services such as software distribution, wireless network configuration, malware removal, and mobile email support.
• Proficient in using incident management systems including Team Dynamix ITSM and ACD phone systems.
• Requires a bachelor's degree in Information Technology or related field and at least one year of customer/desktop support experience.
• Skills needed include malware removal, mobile device configuration, Microsoft Office familiarity, strong communication, and ability to learn new technologies.
• Salary grade 13 with salary ranges determined by the hiring department under university compensation structures.
• Works within the Academic Affairs department providing support tailored to the university community.