Desktop Support Specialist III - Internal Only
Listed on 2026-08-23
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Position Function
A Desktop Support Specialist III is responsible for all desktop support issues for MSU’s President, Provost, and Executive Departments in addition to general IT support for University Enterprise Systems as they relate to our MSU academic environment. This position also assists and recommends departmental software and hardware purchases, configuration and training, integration with other systems, and compliance with University policies and procedures.
This position provides senior level technical insight and leadership. This is a highly customer focused position that requires a strong sense of urgency, open communication, desktop technical skills, customer service skills, and the aptitude to learn and teach the integration of various information technology systems within our educational environment. The Desktop Support Specialist III is responsible for the training, mentoring, and assisting the Desktop Support Specialists I and Desktop Support Specialist II.
This position will assist the Desktop Service Manager with administrative and managerial duties.
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Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.
Essential Duties and Responsibilities- Provides Primary Support for the President, Provost, Vice Presidents, and VIP Offices.
- Operates with a high-level of urgency when supporting the President, Provost, Vice Presidents, and VIP Offices.
- Participates in the after-hours pager rotation.
- Provides Desktop Support at high level executive events.
- Anticipates clients’ needs and responds in an appropriate and timely manner.
- Develops strong trusting relationship with clients.
- Communicates the status of issues with clients, team members, and upper management.
- Windows and Mac Operating Systems and supported applications
- AD joined workstations
- Mobile Integration Services
- Anti-Malware/Virus Enterprise Service
- Responsible for the training and mentorship of Desktop Support Specialist I and Desktop Support Specialist II.
- Assists Desktop Support Specialist I and Desktop Support Specialist II in resolving highly technical issues.
- Serves on tiger teams as appointed by the Desktop Manager with members from other ITS departments to resolve system/campus wide issues.
- Provides support at high profile executive events, such as accreditation visits and IHL conferences.
- Highly experienced with multiple versions of Windows and Mac operating systems.
- Advanced analytical skills to troubleshoot operating system problems.
- Intense drive to extensively learn the latest updates, service packs, and/or operating versions.
- Monitors appropriate queue for incidents assigned.
- Communicates with superiors regarding issues and problems in the field.
- Regularly communicates with clients regarding problems and/or issues.
- Troubleshoots and resolves problems efficiently and in a timely manner that frequently requires working beyond the normally scheduled work hours.
- Provides coordination with secondary support if necessary and closes incidents when problems are resolved to clients’ satisfaction.
- Assists in the successful deployment of new applications and Enterprise systems.
- Assists in resolving issues with applications and Enterprise systems.
- Works with clients through the life cycle of the purchase, installation, training and maintenance of computer and other related equipment and systems.
- Answers questions regarding the use and configuration of systems.
- Manages Active Directory accounts.
- Works with clients to provide systems training when applicable.
- Identifies topics and…
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