Solutions Engineer - Agents & Automation

US - Remote

Full time

JR3554

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

The Solutions Engineer – Agents & Automation is responsible for building and delivering enterprise agent solutions using Microsoft Copilot Studio, Microsoft Foundry, and Microsoft 365 Copilot Agent Builder. This role also supports agent governance and lifecycle management through Agent 365.

This role focuses on hands-on implementation of declarative and prompt-based agents, custom-engine agents, and enterprise integrations, while helping customers establish governed, scalable environments for agent development and lifecycle management. Responsibilities include configuring Power Platform environment strategy, implementing zoned governance, developing agents across Microsoft Copilot Studio and Microsoft Foundry, and supporting secure agent operations across Power Platform and Azure. The role also includes Agent 365 onboarding activities such as configuring conditional access policies, enabling agent lifecycle workflows, and implementing key governance and security capabilities across the Microsoft 365 admin center, Microsoft Entra Agent , Microsoft Purview, and Microsoft Defender.

The Solutions Engineer translates designs into production-ready solutions, drives consistent and secure delivery, and accelerates reuse through proven patterns. This is a hands‑on role focused on applied AI and agent‑based automation, helping organizations establish scalable, governed agent capabilities within SHI’s Microsoft Services practice. It sits at the intersection of AI innovation, human experience, and responsible AI enablement, offering the opportunity to shape how organizations build lasting capability with Microsoft agents while contributing to the evolution of SHI’s Microsoft Services practice.

• Act as the technical SME for workforce agent solution development across Copilot Studio and Microsoft Foundry, including first‑party agents, declarative agents, and custom‑engine agent development.

• Build and deploy custom‑engine agents in Microsoft Foundry, including model selection, orchestration, grounding, evaluation, tool and function integration, and connectivity with Copilot Studio and enterprise systems.

• Demonstrate familiarity with the Microsoft IQ stack, including Work IQ, Foundry IQ, and Fabric IQ, and its role in enabling intelligent agent experiences, including knowledge, grounding, orchestration, evaluation, and integration patterns across Microsoft agent platforms.

• Guide SHI customers with hands‑on agent solution delivery, custom DLP policies, environment and AI readiness assessment, use case identification, and governance of enterprise agent platforms.

• Lead agent governance implementation: environment readiness, Power Platform environment strategy, zoned governance, prerequisite validation, platform enablement, and deployment planning across Power Platform, Azure, and related services, using Power Platform Pipelines, Azure Dev Ops, and Git Hub Actions where appropriate.

• Design and implement agent security and compliance controls as part of Agent 365 onboarding, using Microsoft Purview for labels, DLP, and eDiscovery;
  Microsoft Defender for threat visibility; and Microsoft Entra Agent  identity, conditional access, and least-privilege access.

• Establish enterprise agent governance with environment strategy (DEV/UAT/PROD), managed environments, ALM/pipelines, connector governance, solution packaging, auditing, and lifecycle management for Copilot Studio agents and agent flows.

• Own the…