Senior Renewals Specialist

State College, Pennsylvania, United States

Remote Candidates will be considered if living in the following states: PA (only if 50 miles beyond HQ's in State College), OH, NC, FL, GA, TX

Are you passionate about building strong customer relationships and protecting revenue? Join our team as a Senior Renewals Specialist and play a key role in driving customer value and retention across a wide range of critical accounts.

As a senior, revenue‑owning contributor, you’ll partner closely with Sales and Customer Success to deliver a value‑based renewal experience that not only protects recurring revenue but also fuels growth. You’ll be empowered to lead end‑to‑end contract renewals proactively — securing on‑time renewals, identifying expansion opportunities, and reducing churn risk.

• Own and execute high‑touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Strengthen customer relationships by aligning solutions to business needs
• Partner across teams to ensure seamless and successful renewal outcomes

• Lead a defined set of accounts with deep understanding of business goals, stakeholders, and market context
• Identify risk indicators early (like usage trends or pricing challenges) and proactively drive remediation efforts
• Collaborate with Sales, Customer Success, Support, Finance, and Product to protect contract value and reduce churn
• Expand account impact by engaging with champions, end users, and economic buyers
• Communicate value clearly and act as a trusted advisor to help customers succeed

• Engage customers ahead of renewal deadlines following our Customer Engagement Lifecycle
• Translate customer usage insights and future needs into renewal‑driven growth—expansions, price adjustments, migrations, and more
• Close renewals independently while protecting and expanding recurring revenue
• Maintain a disciplined, audit‑ready pipeline with reliable forecasting aligned to results
• Work collaboratively across the territory to support broader expansion opportunities

• Adhere to company policies on contracts, cybersecurity, and customer data protection
• Keep CRM renewal records and forecasts accurate and ready for audit
• Partner with internal teams to resolve billing and AR issues that could impact customer experience
• Deepen expertise in our products, industry trends, and competitive landscape
• Embrace ongoing professional development through coaching, tools, and training
• Partner with your manager to build and execute an Individual Business Plan focused on measurable growth
• Demonstrate a growth mindset, tenacity, and commitment to excellence
• Serve as a role model for accountability, resilience, and results

You thrive in customer‑centric environments and are energized by driving outcomes that matter. You collaborate effectively, adapt quickly, and maintain focus on both retention and expansion goals.

• Self‑Development — You seek challenges and opportunities to grow
• Action Orientation — You move with energy and urgency
• Accountability — You own outcomes and follow through
• Results‑Driven — You deliver, even in tough situations
• Collaborative — You build strong cross‑functional partnerships
• Effective Communicator — You tailor your communication to resonate with different audiences
• Resilient — You rebound from setbacks and stay focused on results

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)
• 3+ years in renewals, account management, customer success, or quota‑carrying customer‑facing roles in B2B SaaS or enterprise software
• Proven track record owning renewals and delivering strong outcomes in GRR/NRR, on‑time renewals, churn prevention, pricing optimization, and forecast accuracy
• Strong understanding of subscription contracts, pricing models, and value‑based customer negotiations
• Comfortable leading multi‑stakeholder conversations and cross‑functional initiatives
• Familiarity with business intelligence or analytics platforms

At Minitab, we not only deliver powerful analytics…