Guest Service Rep

Job Responsibilities

Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating a relationship of goodwill.

Adhere to established company and departmental procedures, guidelines, and policies.

Maintain established company and departmental hygiene and appearance standards through well groomed, neat, and professional manner.

Working knowledge of computer player rating system.

Handles customer concerns and reports all incidents to the Guest Service Manager.

Checks guests' ratings through player rating system.

Promotes outstanding customer relations.

Knowledgeable of all activities and amenities of Saratoga Casino.

Interfaces daily with personnel from various departments.

Responsible for maintaining accurate records and account maintenance.

Ability to control and execute accurately all transactions.

Acts with discretion and maintains confidentiality in handling of sensitive information.

Side work duties completed as assigned in an efficient, accurate, and timely manner.

Maintain a clean and organized workstation and environment.

Assist with promotions and events.

Responsible for accurate handling and procedures of cash/free play throughout shift.

Performs all other duties as assigned.

Promotes outstanding customer relations

High School Diploma or Equivalent Preferred

One (1) to three (3) years in Marketing and/or Public Relations, PC/Computer knowledge preferred. Excellent verbal and communication skills.

Able to lift and carry 30 lbs. occasionally.

Able to stand and walk 6-8 hours.