Commercial Lines Account Manager

Job Description

Join Doty & Hench, Richard R. Motter Agency, and Gearhart Herr & Co., a distinguished firm in Central Pennsylvania, at the heart of our thriving communities. As a Commercial Lines Account Manager, you will be the cornerstone of our Commercial Lines customer service in our State College office; responsible for nurturing client relationships and ensuring their satisfaction at every touchpoint. We pride ourselves on our personalized approach to customer service, setting us apart in the industry.

This on-site role allows you to engage face-to-face with both new and longstanding clients, enhancing their experience by directly addressing their needs. If you are passionate about customer service and seek to make a significant impact within a respected agency, we invite you to explore this opportunity. Become part of a team that values positivity, engagement, and innovation as you contribute to our continued growth and success.

We look forward to welcoming you to a work environment where your efforts are appreciated and celebrated, paving the way for a promising career in customer service.

• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Evenings Off
• Fully paid Continuing Education

Client Interaction:
Serve as the primary point of contact for clients, ensuring their queries and concerns are addressed promptly and effectively.

Policy Management:
Assist with the management and maintenance of client policies, ensuring accuracy and compliance with industry standards.

Renewals and Reviews:
Conduct regular policy reviews and assist clients with the renewal process, identifying potential areas for improvement or additional coverage.

Problem Resolution:
Identify and resolve client issues with a commitment to providing excellent customer service.

Documentation:
Maintain detailed and accurate records of client interactions and transactions.

Industry Knowledge:
Stay informed about the latest developments in the insurance industry to better assist clients.

Education:

High school diploma or equivalent is required.

Experience:

Previous experience in customer service or a related field, preferably within the insurance industry.

Licensing:
Valid Pennsylvania insurance license for property and casualty or ability to obtain one within a specified timeframe.

Communication

Skills:

Excellent verbal and written communication skills, with the ability to clearly explain complex insurance terms to clients.

Technology Proficiency:
Familiarity with customer management software and a proficient understanding of Microsoft Office products.

Organizational

Skills:

Strong ability to multitask, prioritize work, and manage time effectively in a fast-paced environment.

Problem-Solving:
Aptitude for identifying issues and developing effective solutions for clients.