Academic Course Coordinator - Smeal Marketing Dept, Smeal College of Business

Academic Course Coordinator – Senior Support

The Smeal College of Business, Marketing Department seeks an Academic Course Coordinator – Senior Support to provide advanced instructional and operational support for the large-format MKTG 301 courses, which serve approximately 2,000 students each academic year.

• Course Operations & Instructional Support
  • Coordinate with faculty on planning, scheduling, and execution of courses
  • Manage course materials, assignments, announcements, and resources within Canvas and related systems
  • Ensure course delivery platforms are accurate, organized, and user‑friendly
  • Identify and implement process improvements to enhance clarity and efficiency for students and instructional staff
• Teaching Assistant (TA) Management
  • Recruit, hire, onboard, train, and supervise teaching assistants
  • Foster a collaborative, accountable, and inclusive TA team environment
  • Develop and manage systems to track TA assignments, grading workflows, and performance
  • Facilitate regular communication and training to promote consistency and instructional best practices
• Student Support & Communication
  • Serve as the primary point of contact for student inquiries and course‑related concerns
  • Develop structured approaches for tracking and responding to common student issues
  • Meet with students as needed to provide academic support, guidance, and grade review assistance
  • Resolve routine concerns independently and escalates complex or sensitive issues appropriately, applying institutional policies and sound judgment
• Data, Reporting & Continuous Improvement
  • Maintain course data including rosters, participation metrics, and grades
  • Track and analyze trends in student inquiries and recurring issues across semesters
  • Perform summary statistical analysis of grades, surveys, and course evaluations
  • Provide actionable insights and recommendations to faculty to improve course delivery
• Collaboration & Partnership
  • Work closely with faculty, department staff, and college/university partners throughout the academic year
  • Coordinate with units such as Undergraduate Studies and other academic support services
  • Ensure effective, consistent communication across faculty, TAs, and students
  • Assist with the development, coordination, and implementation of departmental programming and new initiatives
  • Perform other duties as assigned in support of course, department, and college operations
• Professional Standards
  • Uphold academic integrity, professionalism, and confidentiality while modeling fairness, accountability, and ethical decision‑making
  • Work with minimal supervision, exercising strong independent judgment to organize, prioritize, and manage day‑to‑day course operations
  • Demonstrate sound judgment in assessing people and situations, making decisions that are fair, principled, and perceptive
  • Communicate clearly and effectively across audiences, ensuring accurate, consistent, and thoughtful exchanges
  • Maintain a high level of organization and attention to detail while proactively identifying opportunities for improvement and process refinement

• Associate degree or higher plus four (4) years of related experience, or an equivalent combination of education and experience
• Strong organizational, problem‑solving, and communication skills
• Demonstrated ability to manage complex academic or administrative processes

• Experience working in higher education or academic program coordination
• Experience performing summary statistical analysis
• Proficiency with Microsoft Office 365 applications (especially Excel), Canvas, LionPATH, Workday, 25
  
  Live
• Familiarity with library databases such as Mintel and eMarketer
• Experience developing workflows, tracking systems, or process improvements
• Strong written and verbal communication skills

• 10‑month appointment (fall and spring semesters); 83.3% full‑time equivalency (FTE)
• Standard office hours with flexible scheduling; some evening commitments during peak periods (before and after exam days)
• Hybrid work arrangement may be available, with required on‑campus presence during peak periods

Employment requires successful completion of…