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Senior Service Engineer
Job in
State College, Centre County, Pennsylvania, 16801, USA
Listed on 2026-08-31
Listing for:
Evolving Solution Services
Full Time
position Listed on 2026-08-31
Job specializations:
-
Engineering
Technical Support
Job Description & How to Apply Below
Full Time State College, State College, PA, US
SUMMARY:The Senior Service Engineer is responsible for overseeing the Dealer Technical Service Training program, as well as provide technical support via email, phone, and/or via virtual meetings. In addition, this person will provide technical support to repair technicians and during production testing.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Oversee dealer technical service training program.
- Oversee dealer technical service support via email, phone, and virtual meetings.
- International travel for regional training and occasional support.
- Technical Liaison between Cannon production/engineering and dealer’s service teams.
- Generate and collect input for corrective actions to improve quality of the product line.
- Cooperative efforts with Cannon VP of Global Sales to increase international sales revenues as per Cannon’s strategic plan for Commercial Excellence.
- Create and implement training program for Cannon FSEs.
- Responsible to ensure new FSEs are properly trained.
- Develop annual objectives and KPIs, and provide monthly KPI status.
- Find and implement efficiency improvements in Cannon’s technical training processes.
Position Requirements
10+ Years
work experience
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