Director Of Casino Operations

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Active - Non Union Salary full-time Management State College, PA, US

3 days ago Requisition

Join the excitement at Happy Valley Casino, Central Pennsylvania’s newest gaming destination! Opened in May 2026, our state-of-the-art casino features more than 600 slot machines and 30 table games, delivering an exceptional entertainment experience in the heart of Happy Valley. As our Director of Casino Operations, you'll have the unique opportunity to help shape the future of a growing organization located just minutes from Penn State University, leading a dynamic team in an energetic and fast-paced environment.

REPORTS TO:
General Manager

EDUCATION:
College degree preferred but not required.

EXPERIENCE:

• Minimum 8-10 years progressive casino operations experience.
• Minimum 5 years senior leadership experience overseeing multiple gaming departments.
• Extensive knowledge of:

• o Slot Operations
• o Table Games Operations
• o Players Club and Loyalty Programs
• o Player Development
• o Gaming Analytics
• o Revenue Management
• o Internal Controls
• o PGCB Regulations
• o Title 31 / AML Requirements

• Demonstrated success managing multimillion-dollar gaming revenue operations.
• Proven ability to lead large teams through operational and cultural change.
• Strong financial, analytical, and strategic planning skills.
• Experience with budgeting, forecasting, labor management, and casino marketing initiatives.
• Experience managing VIP programs and high-value player relationships.

Able to lift or carry 50lbs occasionally

Able to stand and walk 8-10 hours

JOB RESPONSIBILITIES:

• Develop and implement gaming strategies that maximize casino profitability and market competitiveness.
• Establish annual operating plans, departmental goals, revenue targets, and performance standards.
• Participate in strategic planning and property-wide initiatives as a member of the executive leadership team.
• Evaluate gaming performance trends and recommend operational improvements and investment opportunities.
• Lead change initiatives that improve business results and guest experiences.

• Direct all Table Games, Slot Operations, Players Club, and Player Development functions.
• Ensure optimal staffing, scheduling, and operational coverage throughout gaming operations.
• Monitor gaming activity, floor performance, hold percentages, game mix, and operational efficiency.
• Evaluate slot product performance and make recommendations regarding game placements and acquisitions.
• Ensure efficient management of pits, table limits, staffing models, and game protection procedures.
• Maintain the highest standards of operational execution and guest service across all gaming areas.

• Drive gaming revenue growth through effective operational leadership, product optimization, and player reinvestment strategies.
• Monitor daily, weekly, monthly, and annual gaming KPIs.
• Analyze labor costs, departmental expenses, gaming performance metrics, and player reinvestment programs.
• Develop and manage annual operating budgets and capital expenditure plans.
• Identify opportunities to improve profitability while maintaining compliance and service standards.

• Lead all player development initiatives and VIP relationship management activities.
• Establish player segmentation strategies and reinvestment guidelines.
• Develop programs designed to acquire, retain, and reactivate high-value guests.
• Foster strong relationships with key players through direct interaction and exceptional service.
• Collaborate with Marketing to develop promotions, events, and guest…