Financial Shared Services Associate - AP​/Expense team

Financial Shared Services Associate – AP/Travel Expense Team

Location:

United States, Pennsylvania, University Park

The Financial Shared Services Associate serves as a central point of contact for processing and coordinating financial transactions on behalf of assigned University units; supports the Accounts Payable and Travel Expense functions; ensures timely, accurate, and compliant execution of financial processes. The associate is aligned to specific units across the University to provide personalized and consistent support.

• Serve as a central hub member for the Accounts Payable and Travel Expense team
• Receive and process unit requests for non‑purchase order (PO) invoice payments, travel expense reports, and purchase card reconciliation transactions
• Review all financial transactions for compliance with University policies, procedures, documentation standards, and regulatory guidelines
• Reconcile discrepancies and investigate transactional anomalies or errors
• Execute financial approvals on designated transactions
• Maintain accurate and up‑to‑date transaction records in financial systems
• Assist with internal and external audits by providing transaction documentation and reports
• Maintain alignment and communication with specific unit teams to ensure accurate and responsive support
• Provide excellent customer service to internal stakeholders through clear communication and timely issue resolution; monitor customer satisfaction
• Provide training to new staff members
• Identify opportunities for process improvements and automation in transaction workflows
• Maintain confidentiality and integrity of financial data at all times

• Excellent customer service skills
• Ability to maintain confidentiality regarding sensitive documents and situations
• Demonstrated ability to multitask and meet deadlines
• Effective decision‑making skills
• Excellent organizational skills and problem‑solving abilities
• High level of accuracy in work and attention to detail

Associate Degree plus 4+ years of relevant experience; or an equivalent combination of education and experience. No specific certifications required.

The salary range for this position is $42,100.00 – $61,000.00. Full‑time employees receive a comprehensive benefits package, including medical, dental, vision coverage; retirement plans; paid time off (holidays, vacation, sick time); and a generous 75% tuition discount for employees and eligible family members.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.