Patient Care Team Lead - Nittany Eye Associates

Patient Care Team Lead

Travel required to any of the five Nittany Eye Associates’ locations. It is not tied to any one specific location.

428 Windmere Dr, State College, PA 16801, USA

This is a customer-facing position that provides the highest-quality client service and patient care at the practice. You will help to oversee other staff to ensure an exceptional client experience. Primary responsibilities include:

• Speaking with patients on the phone
• Scheduling appointments
• Patient check in and out
• A variety of front desk administrative duties
• Mentoring and training others
• Guides team to ensure excellent customer service and employee performance
• Serving as a role model

Excellent customer service skills and personal presentation are critical to this role. Experience preferred, but we are willing to train someone with good customer service skills and a desire to learn. Positive, professional, and personable. The ideal candidate will have 3+ years of experience and:

• Be efficient at multi-tasking
• Be proficient with computers
• Have the ability to interact with patients in a professional and friendly manner

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.