Group Events Manager

Benefits

• 401(k)
• Flexible schedule
• Opportunity for advancement

The Group Events Manager is responsible for the execution and delivery of all hosted group experiences at The Centre, including birthday parties, corporate events, school programs, team‑building activities, and social gatherings.

While events are booked online or secured by the Group Sales Manager, this role owns everything that happens next – staffing, preparation, event flow, guest experience, follow‑up, and operational refinement.

With the launch of The Clubhouse Family Fun Centre, hosted events represent a major growth channel for The Nittany Valley Sports Centre’s. This role plays a central part in building scalable systems, training standards, and execution excellence that ensure every event is seamless, energetic, and memorable.

Success in this role is measured not by sales quotas, but by flawless execution, team leadership, and guest satisfaction.

• Birthday parties always include a minimum of two dedicated party hosts
  • One host focused on the birthday family and parents
  • One host fully engaged with the children celebrating
• Group and corporate events are executed with the same attention to detail, energy, and hospitality
• Strong systems, checklists, and standards guide every event
• The focus is always on great experiences, not hard selling

The Group Events Coordinator ensures these standards are delivered consistently.

Event Staffing and Scheduling

• Hire, train, schedule, and supervise Birthday Party Hosts and Group Event Hosts
• Ensure proper staffing coverage for all scheduled events
• Coordinate staffing needs based on event size and complexity
• Provide coverage for last‑minute call‑outs when necessary
• Maintain consistent on‑site presence during events and step into active event roles as needed to ensure staffing coverage and uphold execution standards

Training & Quality Control

Train event staff on:

• Event flow and timing
• Guest engagement and hospitality
• Child supervision and safety expectations
• Set up, tear down, and cleaning standards
• Communication with parents, group leaders, and organizers
• Observe events and coach staff to maintain high execution standards
• Reinforce expectations through ongoing feedback and support

Inventory and Supplies

• Ensure all party and event supplies, equipment, and consumables are stocked
• Monitor condition and readiness of event‑related equipment
• Lead the restocking and/or replacement efforts

Guest Follow‑Up and Experience Building

• Follow up with birthday families and event organizers after events
• Gather feedback and share insights with leadership
• Support organic growth by encouraging repeat visits, referrals, and future bookings through great experiences, not direct sales

Administration & Internal Communication

• Review upcoming event schedules and notes in the booking system
• Communicate clearly with the Group Sales Manager, front desk, food service, and operations teams
• Coordinate event timelines and space layouts
• Oversee event‑day logistics for corporate and school groups
• Support execution of larger‑scale seasonal or community events
• Assist in refining event processes, SOPs, and checklists over time

What This Role Is Not

• This position is not responsible for booking or selling events beyond providing an exceptional experience and following up with guests
• This role does not involve cold outreach, lead generation, or proposal writing
• Sales responsibility remains with the Group Sales Manager

Success in this role results from exceptional execution and guest satisfaction, not sales quotas.

• MUST enjoy working with children, families, and groups in a high‑energy environment
• MUST be dedicated to making people happy
• Strong organizational and people‑management skills
• Comfortable hiring, training, and supervising part‑time staff
• Calm under pressure and solutions‑oriented
• Reliable weekend availability required
• Prior experience in education, camps, childcare, hospitality, or youth programming preferred
• Comfortable using scheduling and booking software tools

• Ability to stand and move throughout the…