Front Desk Agent | State College Holiday Inn Express

Job Description

Shaner Hotels has an amazing opportunity at our State College Holiday Inn Express located in Williamsburg Square in beautiful State College, PA. Whether you're a fan of the Penn State Nittany Lions, art festivals, outdoor adventures or productive businesses, Holiday Inn Express State College at Williamsburg Square has you covered. This hotel in beautiful State College, PA, is conveniently located off I-99 and only four miles from University Park Airport (SCE).

We offer 106 rooms and suites, 860 square feet of meeting space and free hot breakfast every morning—all just minutes to downtown and Penn State University.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements;
Provide information and services to any guest or visitor in a friendly, professional manner.

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

• Job Identification 236208
• Posting Date 07/13/2026, 02:06 PM
• Locations 1925 Waddle Rd, State College, PA, 16803, US
• Full Time or Part Time Part-Time
• Brands Holiday Inn Express
• Job Category Front Desk