Banquet Server | State College Toftrees Golf Resort

Banquet Server (Toftrees Golf Resort)

Shaner Hotels has an amazing opportunity at our beautiful 102 room Toftrees Golf Resort. Toftrees-meaning "home among the trees"-is nestled amid 1,500 scenic wooded acres in beautiful Centre County, Pennsylvania. Toftrees Golf Resort offers 102 unique guestrooms and suites, an outdoor heated pool, fitness center, 11 fully appointed event rooms and a golf course with driving range and putting green. Enjoy some award-winning burgers and fries along with other great meals at The Field Burger and Tap restaurant.

The course has recently been rated 4 stars and featured in Golf Digest's "Places to Play," and our hotel and meeting space was named one of the Top 75 Golf Conference Center Resorts in the U.S.A. by Meetings & Conventions magazine.

The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Greet guests as they arrive and assist them with seating at tables.
• Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
• Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Handle guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Other duties as assigned.

• Previous experience in banquet operations and/or hospitality preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Minimum age requirement to serve alcoholic beverages.
• Serv Safe and/or food safety training.
• Alcohol awareness training (such as TIPS).
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.