Executive Housekeeper | State College TownePlace Suites

Shaner Hotels has an amazing opportunity with State College's newest addition, State College Towne Place Suites by Marriott. Located just minutes from the State College Regional Airport and the Nittany Valley Sports Centre, this 89‑room all‑suite property requires a dedicated and experienced Housekeeping Manager.

Maintain a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensure compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that the housekeeping team is informed as well.
• Handle guest complaints, ensuring guest satisfaction.
• Hire, train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Ensure all end of month reports are completed to standard.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Manage all aspects of employee performance to ensure productivity and a quality work environment.
• Maintain Housekeeping Department's annual budget.
• Perform housekeeping, laundry, and houseperson functions whenever necessary.
• Perform other duties as assigned.

• Minimum 1–3 years of housekeeping management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• High school graduate or equivalent; some college preferred.
• Bilingual in English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.