Part Time - MRI IT Support Wage Position

Overview

Penn State's Materials Research Institute (MRI) is seeking a part-time IT User Support Specialist to provide technical support to faculty, staff, and students in the materials research environment. IT User Support positions perform analytical, technical, and administrative work in support of new and existing computer devices and workstations; diagnose and resolve problems in response to customer reported incidents; install new hardware and software and maintain existing components;

train end users in the use of equipment and software; perform general maintenance tasks; and provide Conference room AV support.

• Review and take necessary actions on user tickets
• Provide technical support for lab environments
• Provide necessary IT training and onboarding for new staff
• Support MRI IT devices, including but not limited to Computers
• Support Audio Video Equipment
• Support Projectors/TVs
• Support Digital Signage
• Support Printers
• Create and update service-level process documentation for new and existing technologies and equipment
• Assist with the implementation of technology and security initiatives
• Assist on infrastructure deployments and changes
• Work effectively on challenging tasks independently or as part of a team with minimal supervision
• Demonstrate strong problem-solving skills, eagerness to learn new skills and technologies, manage multiple priorities with attention to detail, and communicate well with both technical and non-technical audiences

• Ability to diagnose and resolve technical issues related to hardware, software, and AV equipment

• Strong communication skills for technical and non-technical audiences

• Eagerness to learn and adapt to new technologies; ability to manage multiple priorities with attention to detail

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .

The Pennsylvania State University is committed to advancing equity, respect, and belonging. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.