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Desktop Support Specialist
Job in
State College, Centre County, Pennsylvania, 16801, USA
Listed on 2026-06-05
Listing for:
Trilyon, Inc.
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Job Title
Service Desk Management
LocationState College, PA
Duration6 months
Job DescriptionWe are seeking a Service Desk Management to join our team. This role will involve managing service delivery, handling full PC lifecycle tasks, administering security compliance tools, and providing on-site IT support across shopfloor, field, and VIP environments. The ideal candidate will have experience in Service Desk operations, IT asset management (CMDB), and infrastructure support and a passion for delivering high-quality technical service and operational efficiency
.
- Perform Service Desk operations following defined SOPs.
- Manage service delivery for the primary assigned site and additional regional sites.
- Deliver hardware, software, and related services per defined SLAs.
- Administer and maintain antivirus and Tanium tools to ensure patching and security compliance.
- Maintain and update CMDB for accurate IT asset and inventory management.
- Provide operational monitoring and on-site IT support for shopfloor and field environments.
- Execute full PC lifecycle tasks: IMAC, refresh, stock handling, and disposal.
- Implement, configure, and troubleshoot network MFD printers and scanners.
- Support Desktop Teams applications and mobile device configurations.
- Resolve incident and service request backlogs; communicate progress and track root causes.
- Procure hardware/software by securing necessary approvals.
- Provide VIP on-site support as required.
- Identify end-user training needs and deliver training sessions.
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