IT Support

Job Overview

Murphy Painters, Inc., a leading Florida‑based painting company specializing in high‑quality commercial and residential projects, is seeking a dedicated and skilled IT Support professional to join our team. This full‑time position is located in Mississippi State, Mississippi, United States and offers a competitive salary range of $45 - $55 per hour.

• Serve as the first point of contact for all IT support requests from employees, providing timely and effective solutions for both in‑office and remote staff.
• Diagnose and resolve hardware, software, and network issues, including problems with desktops, laptops, and mobile devices.
• Install, configure, and maintain computer systems, peripherals, software applications, and user accounts.
• Manage user access, permissions, and security settings across various platforms, including Microsoft Office 365.
• Assist in the development and enforcement of IT policies and procedures to ensure system integrity and data security.
• Provide technical support for business‑critical applications and project management tools.
• Maintain an accurate inventory of all IT assets, including hardware, software licences, and peripherals.
• Escalate complex technical issues to senior team members or external vendors when necessary, managing the issue until resolution.

• Proven experience in a helpdesk or IT support role.
• Strong working knowledge of Windows operating systems and common hardware components.
• Proficiency with Microsoft Office 365 administration and support.
• Excellent troubleshooting and problem‑solving skills with a logical, methodical approach.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non‑technical colleagues.
• A customer‑focused attitude and a commitment to providing high‑quality support.
• The ability to work independently, manage priorities, and handle multiple tasks effectively.
• A relevant qualification or certification in Information Technology or a related field is desirable but not essential.