Information Technology Support Specialist

The Audio-Visual Support Specialist will provide on-site audio-visual and desktop support for classes and events at a university supporting both the Law School and School of International Affairs. The role will ensure classrooms, hybrid courses, and events have reliable technology and audio-visual capabilities. The ideal candidate will have strong troubleshooting skills, experience supporting users in a classroom or event environment, and working knowledge of audio-visual systems, Zoom, desktop computers, cameras, microphones, and related equipment.

This is a 6-month contract position with potential for extension based on staffing needs.

• Provide in-person audio-visual and technical support for classes, meetings, and events.
• Support instructors and staff with desktop and podium computer systems, including basic troubleshooting.
• Set up, operate, and troubleshoot classroom audio-visual systems and integrated technology.
• Support hybrid and two-location classes by ensuring reliable Zoom connectivity between locations.
• Monitor and troubleshoot classroom recordings, including room audio levels and recording functionality.
• Set up audio-visual equipment and technology for events according to requester requirements.
• Operate and monitor microphones, cameras, speakers, displays, and other audio-visual equipment during classes and events.
• Troubleshoot technical issues quickly to minimize disruptions to instruction and events.
• Assist users with technology-related questions and provide basic instruction when needed.
• Perform pre-event and pre-class checks to ensure equipment and technology are functioning properly.
• Coordinate with appropriate technical teams when issues require additional support or escalation.
• Maintain a professional, customer-focused approach when working directly with faculty, staff, students, and event participants.
• Provide support for occasional weekend events and activities outside of normal business hours.

• Experience providing audio-visual, desktop, classroom technology, or technical support.
• Working knowledge of audio-visual equipment and integrated classroom technology.
• Experience troubleshooting computers, displays, cameras, microphones, speakers, and related equipment.
• Familiarity with Zoom and hybrid/virtual meeting technologies.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to work independently in a classroom and event environment.
• Ability to remain calm and responsive when troubleshooting technology issues during live classes or events.
• Preferred Qualifications
• Experience supporting technology in a university, educational, corporate, conference, or event environment.
• Experience supporting hybrid classrooms or two-location instructional environments.
• Familiarity with classroom recording systems and audio-level monitoring.
• Experience with podium computers and presentation technology.