Xfinity Retail Sales Consultant

Job Summary

Signing bonus (subject to terms and exclusions) valued at $1,500 to be paid in two installments. The first 750 USD will be issued in the pay period following 90 days of employment, and the final 750 USD after 180 days of employment. Bonus (subject to terms and exclusions) is only payable if the employee is in good standing continuously through the date each payment is made.

Only candidates hired into the role externally are eligible for the signing bonus (subject to terms and exclusions) during the applicable offering period.

$22.69 + Hourly – Salary is $15.00/hour Base + Targeted Commission.

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

Comcast provides best‑in‑class benefits. We offer Day‑One benefits, covering medical, dental, and vision, Comcast Xfinity courtesy services in serviced areas, discount tickets to Universal Resorts, paid parental leave, tuition reimbursement of up to $8,000 (full‑time employees), paid time off, and a 401K savings plan – with up to 6% dollar‑to‑dollar matching.

• …and much more.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Communication
• Resilience
• Critical Thinking Problem Solving
• Professional Integrity

Base Pay: $15.00

Total Target Compensation (Base Pay plus Targeted Commission): $22.69

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission under the terms of an applicable plan, while most non‑sales positions are eligible for a bonus.

Additionally, Comcast provides best‑in‑class benefits to eligible employees. Our benefits include a range of options, expert guidance, and always‑on tools, personalized to meet the needs of your reality, helping you physically, financially and emotionally through the big milestones and everyday life. Please visit the compensation and benefits summary on our careers site for more details.

High School Diploma / GED

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2‑5 Years