Security Shift Mgr

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Active - Non Union Salary full-time State College, PA, US

Salary Range: $60,000.00 To $67,500.00 Annually

Right in the heart of State College, PA you will find the newest entertainment destination. Happy Valley Casino has taken over in The Nittany Mall, bringing the area's first-ever gaming facility! With two dining options, cocktail service, 30+ table games, and over 600 slot machines, we are sure to be the number one entertainment destination in Happy Valley!

We are seeking an experienced and dedicated Security Manager to join our Security team. This position plays a critical role in maintaining the safety and security of guests, team members, company assets, and property operations. The ideal candidate will demonstrate strong leadership, regulatory knowledge, investigative skills, and a commitment to providing exceptional guest service while ensuring compliance with Pennsylvania Gaming Control Board regulations and company policies.

This position will report directly to the Director of Security and will be responsible for:

• Ensuring all Security personnel are properly trained and qualified in department procedures, emergency response tactics, customer service standards, and conflict resolution techniques.
• Assisting with the recruitment, interviewing, selection, and onboarding of qualified Security team members.
• Monitoring and evaluating team member performance while ensuring compliance with company policies, procedures, and Pennsylvania Gaming Control Board regulations.
• Documenting performance concerns and recommending corrective action when necessary.
• Preparing and maintaining department schedules and minimum staffing plans to support continuous casino operations.
• Assigning and deploying Security personnel to ensure proper coverage across the property.
• Responsible for the physical safety of guests and team members, safeguarding company assets, and protecting the property from illegal activity.
• Collaborating with Human Resources regarding the implementation and enforcement of employee access badges and temporary access credentials.
• Partnering with Human Resources and Legal representatives to conduct internal investigations and address Risk Management matters.
• Ensuring Security Department compliance with all Happy Valley Casino policies, procedures, and Internal Controls.
• Assisting in the development, implementation, and maintenance of Security Department Standard Operating Procedures.
• Continuously reviewing departmental procedures and recommending improvements to Security leadership.
• Building and maintaining professional working relationships with local law enforcement, the Pennsylvania State Police, Pennsylvania Gaming Control Board, and Pennsylvania Liquor Control Board.
• Establishing strong cross-departmental partnerships to ensure operational excellence and regulatory compliance.
• Ensuring all security incidents, accidents, disturbances, medical emergencies, and criminal activities are properly investigated, documented, and reported.
• Coordinating investigative and operational activities with the Surveillance Department to detect and prevent theft, cheating, fraud, and suspicious activity.
• Maintaining a visible presence on the casino floor and throughout the property.
• Conducting risk assessments and implementing preventative security measures.
• Managing and monitoring the operation of security technologies, including CCTV systems, access control systems, alarms, communications equipment, and fire protection systems.
• Ensuring all incident reports are accurately completed, reviewed, approved, and…