Broadband Field Technician II — Install & Troubleshoot

Duties and Responsibilities

• Installs, troubleshoots and repairs Internet, phone and digital video services including business and residential locations.
• Installs, troubleshoots, and repairs all wiring/cabling and hardware required to support home and commercial services. This may include fiber, coax and Ethernet cabling.
• Programs, configures and troubleshoots Shentel provided customer premise equipment to support video, phone and Internet services.
• Installs, maintains and replaces coaxial cables, fiber optic and copper lines entering or within the customer premises.
• Supports system maintenance by clearing complex plan conditions throughout the network.
• Installs in‑line devices including coax amplifiers, line extenders, taps, splitters, power supplies and fiber optic multi‑ports and splitters.
• Utilizes test and measurement equipment to validate performance of Internet, video, phone and Wi‑Fi services.
• Observes all company safety procedures at all times.
• Will be expected to support on‑call rotation and periodic weekend work may be required.
• Working conditions include climbing, working in attic crawl spaces, working at heights and driving across service territories in a company vehicle.

• Move over all types of terrain in all kinds of weather while carrying tools and equipment.
• Operate weight‑bearing equipment, such as gaffs, safety harnesses, extension ladders, and carry fully.

Shentel provides a drug‑free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.