Workforce Management Executive Director
Job in
Staten Island, Richmond County, New York, 10308, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Management
Operations Manager, Program / Project Manager, Healthcare Management
Job Description & How to Apply Below
Key Responsibilities Lead workforce management strategy across forecasting, capacity planning, scheduling, and labor utilization Transform scheduling and staffing practices to enhance efficiency and service outcomes Manage vendor performance and ensure alignment with operational standards and financial targets
Required Qualifications 12+ years of experience in large contact center operations with advanced forecasting 7+ years of experience in workforce management functions and tools Strong background in operations, strategy, analytics, and financial planning Demonstrated ability to lead high-performing teams in complex environments Experience driving process improvements and operational transformation
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