Collision Center Administrative Assistant

Collision Center Administrative Assistant

Through its 50years in business, Franklin Auto has experienced exceptional growth and historically low turnover in an industry notorious for fly-by-night employees. Whether it's hiring students or creating a work environment where employees can grow professionally, the Franklin family has a strong belief in hiring the best people to do the best job.

• Perform various clerical and administrative duties

• Health, Dental and Vision Insurance

• 401K

• Pay weekly

• Paid vacation and holidays

• Performs various clerical and administrative duties

• Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information

• Ensure payment for billings or accounts receivable are received on time and posted, and contact customers for reconciliation of discrepancies

• Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order

• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems

• Utilize the [ERP system] systems to monitor and track vehicle repairs

• Work with finance/local management to ensure customers are charged and A/R is timely collected

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such

• Perform other duties as assigned by management

• Meet and greet customers coming to Facility

• High School Diploma or equivalent required

• Valid driver’s license and safe driving record

• Excellent communication and organizational skills

• Experience using general office equipment (i.e., copier, fax machine, etc.)

• Ability to sit or stand for prolonged periods of time

• Ability to perform repetitive data entry tasks, manual dexterity

• Positive attitude

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.