Events and Customer Experience Manager

Events and Customer Experience Manager

Job

Location:

Statesboro, Georgia

Full/Part Time:
Full Time

Regular/Temporary:
Regular

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington, D.C., Puerto Rico, and more than 100 countries.

With four vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah, the Liberty Campus in Hinesville, and the East Georgia Campus in Swainsboro
- Georgia Southern offers a dynamic environment that encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned specialized accreditation from numerous professional and academic associations that set standards in their respective fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands‑on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive, student‑centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally recognized for the caliber of its academic programs and student experience. Georgia Southern University has also been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Statesboro Campus
- Statesboro, GA

Eagle Dining Services

The Events and Customer Experience Manager is responsible for developing and implementing strategies that enhance the overall dining experience for students, faculty, staff, and guests across Eagle Dining Services. This position focuses on understanding customer needs, improving the customer journey, coordinating engagement initiatives, and creating memorable dining events that strengthen participation and connection with the Eagle Dining program. The Events and Customer Experience Manager will collaborate closely with dining leadership, campus departments, and the Business and Finance engagement team to develop innovative programs, events, and communication strategies that promote the dining experience and support departmental goals.

The position will monitor customer feedback and satisfaction, identify opportunities for improvement, coordinate event planning and execution, and use data and customer insights to continuously enhance the dining experience across all dining facilities.

• Develop and implement strategies to enhance the customer experience across Eagle Dining locations and customer touchpoints
• Analyze customer feedback, satisfaction metrics, and engagement data to identify trends and opportunities for improvement
• Monitor customer experience trends, industry best practices, and key performance indicators to recommend continuous improvements to dining operations and engagement
• Plan, promote, and evaluate dining events in collaboration with dining leadership and campus partners, maintaining documentation and using feedback to improve future programming
• Develop and coordinate a calendar of engaging dining events focused on student…