Student Success Navigator at Georgia Southern University

Job Summary

The Student Success Navigator plays a critical role in supporting online students throughout their college journey, from enrollment to graduation. Acting as the student's primary contact, this role offers excellent customer service and personalized ongoing guidance to help students navigate college processes, overcome obstacles, and access essential resources. Through personalized service, the Student Success Navigator focuses on strengthening online student engagement, improving retention, and elevating the educational experience, ensuring students' success from start to finish.

This is a hybrid position, requiring occasional on-site presence at campus and university events.

• Serve as the dedicated Student Success Navigator for a caseload of online students, building strong relationships through consistent and personalized engagement utilizing a case management approach.
• Monitor students' academic performance and offer proactive intervention when students show signs of disengagement, declining grades, or missed deadlines.
• Assist students in navigating essential college resources such as technology support, financial aid counseling, and student service.
• Support students in overcoming academic challenges, including providing consultations on time management, study strategies, goal setting, and other relevant academic skills.
• Participate in ongoing training and professional development to stay informed on best practices in online student engagement and retention strategies.
• Assist in the development and promotion of academic success workshops, webinars, or other group learning opportunities.
• Collaborate with campus partners to deliver student support programming, including representing the department at select University events.
• Collaborate with a designated academic advisor to assist students in navigating their academic plans and course selections.
• Facilitate connections to appropriate campus resources for additional support, such as Counseling, Student Accessibility Resource Center, Tutoring Services, Career and Professional Development, etc.

• Master's Degree with two (2) years of related work experience or Bachelor's Degree with four (4) years of related work experience.
• Experience in student-facing roles, providing support to enhance student success.

• Master's degree in Education, Counseling, Psychology, Social Work, or a related field.

• 2+ Years experience in higher education advising, student support, coaching, or a related role.
• Experience in online education or working with remote/online students.

$54,080

This is an exempt position paid on a monthly basis.

• Consistently exhibit engaging customer service.
• Ability to support various constituencies served by the University.
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position.
• Ability to identify challenges students may face and offer practical, timely solutions.
• Ability to inspire students to stay engaged, set academic goals, and maintain focus, even in challenging circumstances.
• Strong ability to engage students through virtual channels (email, video, phone), build rapport, and provide clear, constructive feedback.
• A caring, empathetic approach to mentoring, understanding the challenges online students face.

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success.

• Effective communication (verbal and written), organizational and human relation skills.
• Comfortable using learning management systems (LMS), student information systems (SIS), virtual communication tools (Zoom, Teams, etc.), and other digital platforms used for tracking student progress.
• Skilled in managing multiple students, prioritizing tasks, and maintaining thorough documentation.

August 25, 2025

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